The Godfather Chronicler: Gay Talese on Trust
Readers of this blog know that we often write about Intimacy in a business context. And two of the three elements which make up that invaluable quality are empathy and…
Handling Sales Rejection Without Becoming a Narcissist
It’s one of the hardest parts of selling—that knife edge space where company revenue stream meets interior personal psychology. It is business, and it is personal. Most solutions share one…
Who Are the Ultimate Trusted Advisors?
What profession do you think has the most ultimate trusted advisors per capita? Consultants? Doctors? Financial planners? I now know where my vote goes. PICU nurses. A Child in Intensive…
The TrustReader Volume 8
Welcome to the February ebook, Volume 8 of the Trust Reader. We use the Trust Reader series to announce the publication of new articles on the Trusted Advisor website. This…
To Tell or Not To Tell: The Three-Question Transparency Test
We’ve all had those moments when we realized we knew something that someone else didn’t know and it was awkward. Think of the last time you were at lunch and…
The February Trust Matters Review
Richard Edelman reports his takeaways from the 2010 Edelman Trust Barometer, which found, in his words, “unprecedented skepticism”. Paul McCord comes to some conclusions about how to know if the…
The Surprising Reason You Lost That Last Sale
How many times do we hear from someone out of the blue and wonder what it is they are after? Recently I met a CEO from an ASX top 200…
Spamfitti: Mindless Following and Promiscuous Friending
Email is being replaced by Twitter and Facebook. Or, maybe it’s not. But what do you call it when a Twitterer follows 3,000 people, has 2,800 followers—and has yet to…
A New Cybercrime…Spying On Your Spouse?
In his introduction to the Trusted Advisor Mastery Program launched in November, 2010, Charlie Green talks about the skills for being a trusted advisor including “doing the right thing, in…
Is Capitalism 2.0 a Mirage? (Part 2 of 2)
Yesterday, in Part 1 of 2 of this blogpost, I noted that Capitalism 1.X is under attack for its very legitimacy. One approach to fixing the problem is to change…