Entries by Charles H. Green

7 Lessons to Improve Trust in a Virtual World

– With contributions from Sandy Styer, Client Manager – Diagnostics and Stewart Hirsch, Senior Coach – Business Development and Executive Leadership  Pandemic. Coronavirus. Covid-19. _____.   ______.  . ______. Fill in the blanks with adjective(s) of your choice [apocalyptic; unprecedented; crisis; game-changer; etc.] Add a flourishing punch line, and you’ve got the intro to this […]

Can You Trust the Statistics on Trust?

The ZDNet headline is striking: “Americans trust Amazon and Google more than Oprah (and Trump).” Wow! Ring the alarm bells, right? The article goes on to cite the underlying study, from Morning Consult, called Most Trusted Brands 2020. Those brands range from the US Post Office to Hershey and Cheerios, from “religious leaders” and labels on […]

A (Better) New Year’s Resolution

Thirteen years have passed since I first wrote the following thoughts on New Years resolutions. Frankly, it was good. And frankly I haven’t been able to write a better one. Next year, maybe (though, probably not). So, apologies to those who have read it year after year – though I suspect some of you won’t […]

5 Short Phrases to Build Relationships: Part 5 of 5

This is the fifth in a series of five posts on short (seven words or less) powerful phrases. Each phrase distills the essence of a key part of approaching trust-based relationships in business. Why focus on short phrases like this? Because the concise expression of several emotionally powerful concepts packs a punch. Such phrases feel profound. They […]

5 Short Phrases to Build Relationships: Part 4 of 5

This is the fourth in a series of five posts on short (seven words or less) powerful phrases. Each phrase distills the essence of a key part of approaching trust-based relationships in business. Why focus on short phrases like this? Because the concise expression of several emotionally powerful concepts packs a punch. Such phrases feel profound. They […]

5 Short Phrases to Build Relationships: Part 3 of 5

This is the third in a series of five posts on short (seven words or less) powerful phrases. Each phrase distills the essence of a key part of approaching trust-based relationships in business. Why focus on short phrases like this? Because the concise expression of several emotionally powerful concepts packs a punch. Such phrases feel profound. They […]

Mr. Rogers Does Trust

You may have heard about the just-released movie “A Beautiful Day in the Neighborhood,” starring America’s Hollywood Golden Boy Tom Hanks. I saw it the other day, and share the very positive reactions of audiences and critics alike. It’s a straight shot to the heart. No kidding. But you’ll make up your own mind about […]

Recovering Lost Client Trust (Episode 29) Trust Matters, The Podcast

Podcast: EmbedSubscribe to TrustMatters, The Podcast Android | RSS Welcome to the newest of Trust Matters, The Podcast. Listeners submit their personal questions about professional relationships, trust, and business situations to our in-house expert Charles H. Green, CEO, Trusted Advisor Associates and co-author of The Trusted Advisor.  A manager at a global consultancy firm asks, “How […]