The UK press is screaming ‘blue murder’ about the recent turn of events in the BBC: ‘How to restore trust in the BBC’ ‘You don’t trust us – and maybe you never will’ ‘Trust lost, hard to regain!’ A crisis for the BBC? Certainly. But a “complete loss of trust” is a wild exaggeration. Still, […]
[This jointly-written blogpost appears also on Babette Ten Haken’s blog, Sales Aerobics for Engineers] Many Requests for Proposal (RFPs) are well written, and play an important role in the intelligent procurement processes of well-run companies. We both know that to be true, yet sometimes we have to wonder: Why is it that we see so […]
Oh man, did I do something stupid, embarrassing and untrustworthy today. A colleague forwarded me a calendar invite originally sent by a client. I NEVER respond to an actual calendar invite as if it’s an email; I always respond to the actual invitation using the buttons “accept,” “reject,” or “tentative.” But today, for reasons unknown […]
In Part I, we said health care is a major cause of our declining trust in politicians. Our political inability to find a solution has led to massive economic costs, a subsidy-driven public sense of entitlement, and high-profit segments of industry hooked on maintaining the status quo. The situation is truly a mess. We also […]
Stephen M.R. Covey, in his recent Trust Matters interview, notes that politicians rank lowest in trust among all professions. He identifies counterfeit behavior as the underlying cause. He’s right; and of all the high-visibility disagreements today – wars, abortion, debt – none has inspired more flagrant counterfeit behavior than health care. It’s a polarizing issue […]
Please welcome guest-blogger Bill Young, a Management Consultant. We have high regard for this person and we think you’ll enjoy the content. The procurement function in an organization can play an important role—potentially both strategic and advisory. It can also, however, be dragged down into petty negativism. It’s in everyone’s interest to get it right. […]
If one wants to be a pessimist about the future of work, there is no shortage of opportunities to nurture one’s paranoia. A compelling new work by Lynda Gratton—The Shift: The Future of Work is Already Here—could feed your dark fears. But she also shines considerable light on them, showing the way out, and the […]
David Heath writes about how changes to conditions of service destroy trust between companies and clients. “We have a relationship based on Trust and Understanding; we don’t trust them, and they don’t understand us.” Kenneth C. Davis writes about times in America when there was even less public trust, and less hope than there is […]
During a recent conversation, a friend–General Counsel for a large listed company–mentioned that she does not feel appreciated by her CEO for all the work she does; and that feels disheartening. How often do we hear this? Is this a gender issue? Do females need to feel workforce appreciation more than males? A Little Appreciation […]
In the previous posts I discussed four ways in which rational trustworthiness, that is, the decision to be trustworthy because it is seen to pay off in the long run, breaks down. Today I’ll take a look at the last type of trust breakdown: the dominant strategy. In game theory a dominant strategy is one […]