Entries by Sandy Styer

25 Warning Signs You Have a Low-Trust Organization: Part 5 of 5

If your customers and clients tell you they don’t trust you, things have gotten bad. But you could have seen it coming. There were many early-warning signs of low trust in your organization. This is the last in a series of five. The other posts address warning signs of low-trust organizations coming from: Employees Teams […]

25 Warning Signs You Have a Low-Trust Organization: Part 4 of 5

Are you part of a low-trust organization? There are a surprising number of symptoms and tip-offs; perhaps the least obvious are in the organization’s products and services. This is fourth in a series of five. The other posts address warning signs from: Employees Teams Leadership Products and Services (this blogpost) Clients and Customers Product/Service Warning […]

25 Warning Signs You Have a Low-Trust Organization: Part 3 of 5

Low-trust organizations can be spotted in many ways.  This is third in a series of five. In this one, we explore warning signs from leadership. Previous and future posts address warning signs from: Employees Teams Leadership (today’s post) Products and Services Clients and Customers Leadership Warning Signs of a Low-Trust Organization Look at the leadership […]

25 Warning Signs You Have a Low-Trust Organization: Part 1 of 5

Low-trust organizations are petri dishes for low growth, profitability, and ultimately survival. Yet the signals are easy to ignore. The canaries in the low-trust coal mine fall into five groups: we’ll devote one blog post to each of: Employees (today’s post) Teams Leadership Products and Services Clients and Customers Employee Warning Signs of a Low-Trust […]

Putting the “I” into “Intimacy”

“Intimacy” belongs in business.  Yes, intimacy. Not the kind that was the subject of classic ‘40s movies, but the kind that is essential to building trust. The Trust Equation The Trust Equation is familiar to many of you, both regular and even occasional readers of this blog.  It’s a formula for measuring our own trustworthiness […]

Three-Word Tort Reform: Common Sense

I confess: I’m not one to read directions. Ever.  But while hanging a mirror recently I happened to glance at the instructions on the back of the OOK package for picture wire (Will not fray!  Will not rust!).  I saw the best instructions ever: Use Common Sense when hanging your pictures. So simple.  So elegant.  […]

Trusted Advisors: Are You Joking?

A doctor, a lawyer and a rabbi all walk into a bar. The bartender says: “What is this, some kind of joke?’” Notice: It’s never a manufacturer, a schoolteacher and a dancer who walk into the bar and serve as setup-lines for our jokes.  Instead, it’s those who should be our most trusted advisors: doctors, […]

Are You a Connector? A Catalyst? A Steward?

Are you an ENTJ?  An ISFP?  An Aries or a Pisces?  You may know your Myers Briggs Type Indicator, and you no doubt know your birthday–but what about your Trust Temperament™?  How do you go about building a trustworthy relationship with another person? Our research has identified six different Trust Temperaments™, or preferences, describing how […]