TRUST MATTERS
books
YOU CAN’T LEAD WITHOUT TRUST
Your success as a leader will always be based on the degree to which you are trusted by your stakeholders—whether you are a business developer, account manager, salesperson, project manager, program manager, unit leader, team leader, client relationship manager, C-level executive, consultant, or manager. Being trusted is a leadership quality that is neither cyclical nor faddish nor role-bound.
The Trusted Advisor Fieldbook is a practical guide to being a trusted advisor for leaders in any industry. In this hands-on successor to the popular The Trusted Advisor, you’ll find answers to pervasive questions about trust and leadership—how to develop business with trust, nurture trust-based relationships, build and run a trustworthy organization, and develop your trust skill set.
Put this fieldbook to work and you’ll be someone who earns trust quickly, consistently, and sustainably—in business and in life.
what people are saying
Leaders and aspiring leaders understand the central importance of trust-based relationships. The Trusted Advisor Fieldbook is a practical guide for leaders at all levels in building and maintaining relationships with clients and colleagues. Success requires this critical asset.
– Jim Quigley, former CEO of Deloitte Touche Tohmatsu Limited
This book is a really valuable resource for anyone who needs to sharpen their trust building skills – and who doesn’t? It’s packed with practical tools and ideas. Charles and Andrea have produced an important and usable contribution by making trustworthiness measurable, and enabling people to identify and address their own gaps. I have found these concepts of great value in any situation where you need to improve trust.
– Matt Nixon, VP Organisation Effectiveness, Royal Dutch Shell
Everyone talks about being a ‘trusted advisor,’ but few people have real science behind it. Green and Howe have got experience, data and perspective; they don’t shy from the really difficult tasks in client relationships. They bring practical, tactical expertise to the ideas already developed in The Trusted Advisor and Trust-based Selling
– Mark Hawn, Managing Partner, Accenture
The groundbreaking book TheTrusted Advisor has been hugely influential. Now Charles Green and Andrea Howe have taken the ideas further and fleshed them out with a wealth of practical advice. For anyone whose business is based upon trust (and what business isn’t) this book is essential reading.
– Neil Rackham, author SPIN Selling
There are few who dispute the value of increasing trust. The question always comes down to ‘how?’ This book offers practical, hands-on advice on how to build trust with others. It’s clear the authors have years of experience on the topic. They provide tremendous insight into an increasingly important attribute of the 21st century workplace.
– Ross Smith, Director of Test, Microsoft Office Lync