“Intimacy” belongs in business. Yes, intimacy. Not the kind that was the subject of classic ‘40s movies, but the kind that is essential to building trust.
The Trust Equation
For many people, Intimacy is the hardest piece of this simple formula to grasp and to put into practice.
We look at Intimacy in business relationships as having three components:
- Discretion – the wisdom to know what to do with information another shares with us
- Empathy – the ability to see another person’s point of view from the inside out; to identify with another person’s feelings, and
- Risk-taking – vulnerability
The first two are about the other person: safeguarding their sharing, picking up on their feelings and acting appropriately.
The last one – risk taking – is about you.
The “I” Part
The “I” part of intimacy means opening yourself up to the other person. It means becoming vulnerable. It really is all about you, and the risks you’re willing to take.
We often get asked what Intimacy sounds like or looks like in business settings. I would argue that it doesn’t require knowing the name of your client’s or colleague’s kiddos or pets (though for some people that works as Intimacy too), but rather saying or doing the thing that feels risky.
It may be as simple as asking for feedback, when you really don’t want to hear bad news: “I don’t feel that I’m doing this job to your satisfaction. Can we discuss it?”
It may be revealing something personal about yourself, perhaps saying at the start of a big presentation: “Although I am completely convinced that our plan is a good one, I find myself a little intimidated talking to this senior group.”
It may be a matter of just voicing something you both know to be true: “I believe your boss didn’t think we were the right supplier for this job, and you went out on a limb to get us approved. What are your particular concerns? How can we make you look good?”
The I in Risk, and in Trust
A good rule to remember about trust in business is that it’s generally not about you. Except, of course, when it is. And when it comes to intimacy, it is about you.
In our White Paper we show with hard data that the “I” factor drives more trust than the other three. And it is where risk shows up: taking the risk of Intimacy is what creates the reciprocal exchange that is trust.
If you’re lucky, your client or colleague or boss will lead by taking the first risk. If you don’t trust to luck, make some luck of your own. Take a risk. Lead with intimacy. Create some trust.
You can do that.