client relationships Archives - Trusted Advisor Associates

The Answer Trap: When Solutions Become the Problem

By Noelle Mykolenko May 13, 2025

You've graduated from Question Obsession 101. You've learned not to pepper clients with endless questions or craft that perfect "Keystone Arch Question" expecting miracles. You're focusing on relationships, creating insights,…

Why the Definition of Trust Depends on Its Use

By Noelle Mykolenko August 5, 2024

Trust, a universal concept, is pivotal in our daily conversations. We often invoke it in statements that we believe to be meaningful. It’s a comprehensive language that binds us all,…

Five Misconceptions about Trust in Business: Part 3

By Noelle Mykolenko June 21, 2024

In this blog series, we explore five of the most common misconceptions about trust that, while they are widely-held, are powerful inhibitors to creating real trust: Trust has to be…

Recovering Lost Trust May Be Simpler Than You Think

By Brandon Pipkin September 13, 2023

We’ve all heard it (and may have said it ourselves) many times: “Trust is hard to gain and easy to lose.” Often that statement is followed up with, “And, once…

Don’t Steal Your Client’s Spotlight

By Craig Choffe August 12, 2021

A question I often ask when running leadership development programs is, “How many of you know people who are ‘gold medal’ listeners?” Usually about one-third of the people in the…

When It Really Is “Me, Not You”

By Johnny Beamish May 6, 2020

We’ve all seen the movies, or worse still, possibly heard the words – “it’s not you, it’s me.” A dramatic break up scene follows. We’re left in no doubt that…

Are You Worthy Of Your Clients’ Trust?

By Charles H. Green December 21, 2015

Most salespeople will agree - there is no stronger sales driver than a client's trust in the salesperson. Further, the most successful route to being trusted is to be trustworthy…

My Client is a Jerk: Three Keys to Transforming Relationships Gone Bad

By Charles H. Green June 1, 2007

If you think your client is a jerk...you may have it backwards.