Entries by Noelle Mykolenko

Trust and Return to Office | Part II: The Employer’s Role

In part 1 of this blog series, we reframed the Return to Office (RTO) debate from a highly polarized, all-or-nothing conflict between employers and employees to an exercise in finding common ground, founded on common goals. Building and increasing employee trust in the return to the office is crucial for a smooth transition. In today’s post, […]

The Truth about Multitasking

In today’s fast-paced work environment, multitasking has become a badge of honor. We pride ourselves on juggling multiple projects, responding to emails during meetings, and switching between tasks with lightning speed. However, this constant task-switching comes with a hidden cost that extends far beyond reduced productivity – the habit of dividing our attention can fundamentally […]

The Truth about Sales Rejection: It’s Not about You

According to a recent Braintrust study on B2B selling, only 33% of sales reps consistently hit their targets. Whether that data point reflects inaccurate goalsetting or a need for upskilling, that’s a lot of rejection. Losing a sale is a challenge that sits squarely at the intersection of business revenue and personal psychology. While it […]

Establishing Trust by Mastering the Art of Listening

We often think of establishing trust in business relationships in sales-related roles. For instance, if I have a product or service, I will tell you how my industry knowledge and credentials will make it clear I am the person you should buy from. In short, you can trust me. I know everything there is to […]

Honestly Ask (and Answer) Yourself: Do My Clients Trust Me?

Trust is complicated in many aspects of our daily lives; by comparison, trust in business seems relatively straightforward. Or is it? While personal trust involves emotional and relational complexities, trust in business is not necessarily uncomplicated. It involves navigating ethical dilemmas, managing diverse relationships, adapting to cultural differences, and maintaining transparency—all of which require careful attention […]

Why Taking Risks Creates Trust

Due to several universal experiences and observations, everyone is familiar with taking risks, whether they engage in them or not. Even those who avoid taking risks are familiar with the concept because of the fear and caution they experience. This avoidance is a direct response to the perceived dangers of risk-taking. Everyday life involves countless […]

Why the Definition of Trust Depends on Its Use

Trust, a universal concept, is pivotal in our daily conversations. We often invoke it in statements that we believe to be meaningful. It’s a comprehensive language that binds us all, connecting us in our shared understanding of its importance. However, its meaning becomes blurred when used as: “Trust in the airline industry is down.” “I […]