Impeccability vs. Perfection: Who’s Got Your Back?
At first glance, the difference between Impeccability and Perfection is slight. Taking a closer look, they are very different characters, each with a profoundly different impact when it comes to…
Three Little Words
How three three-word phrases help build trust
When a Win-Win…Is Not
How creating incentives does not always beget the most desirable result
Intimacy 201
Top 10 ways to create intimacy within client relationships
Why Mistakes Build Trust
How handling mistakes doesn't just fix errors; it creates trust
Trust and Golf: How Neither Makes Sense
Golf and trust are both loaded with paradoxes.
How to Be a Self-Deprecating Horn-Tooter
What's the right balance between (true) modesty and (valid) horn-tooting?
The Great Empathy Famine
It takes very little to empathize; why is it that we don't do it more often?
Consulting and the Art of Self-deprecation
The abiilty to take yourself lightly turns out to be a powerful quality.
To Hug or Not to Hug?
I’ve had several awkward moments greeting several different clients in the past few months, where the unspoken question for both of us has been, “To hug or not to hug?”…