Charlie and I were recently interviewed by Wally Bock of Three Star Leadership Enterprises on the subject of trust and leadership. He wanted to know what bosses in general can take away from our new book, The Trusted Advisor Fieldbook: A Comprehensive Toolkit for Leading with Trust.
From the Front Lines
Wally and I met via Twitter—he was a distinctive and caring voice in the crowd when I first joined the fray. Wally is a coach, consultant, and popular speaker to audiences in North America and elsewhere. He focuses on front-line leadership, and brings to his work all that he indelibly learned as a Sergeant in the United States Marine Corps—first and foremost that a leader’s job has two parts: accomplish the mission and care for your people.
Wally’s latest book, Ruthless Focus, features companies that have been successful for years by training their sights on a single, simple, core strategy. Wally also created the Working Supervisor’s Support Kit, among other resources. He’s committed to providing day-to-day practical advice on how to be a great boss.
Wally blogs thoughtfully and regularly on the subject of leadership at all levels in his Three Star Leadership blog. His aim: to give you insight, information, and pointers to resources to do a better job and live a better life. Example blog posts include:
- Bosses: Three Things that You have No Choice About
- How to Lead Like Yourself
- Boss’s Tip of the Day: If you mess up, fess up and fix it
Q & A
Wally asked us provocative and wide-ranging questions. He wanted to know:
- How is The Trusted Advisor Fieldbook different from the original The Trusted Advisor?
- What, exactly, makes this a “fieldbook”?
- What can a boss take away from here, regardless of the level where they find themselves on the org chart?
- In addition to the things any boss will get, is there something for each of the following:
- A first line boss such as a police sergeant, call center boss, utility company crew chief or sales manager?
- A middle manager, probably with a technical specialty such as accounting, marketing, or logistics?
- A general manager in any size organization?
- What is the single most important take-away from the Fieldbook?
Check out Wally’s blog post today to find out how we answered.