It Depends on What the Meaning of the Word ‘Responsible’ Is
If that title reminds you of a Bill Clintonism, that’s no accident. New Jersey Governor Chris Christie today joined Mr. Clinton as a recipient of the PTSA (Politicians’ Tortured Syntax Award). But in Christie’s case, we’re not being educated about existential issues – rather, it’s about what we mean when we say we’re responsible. Christie declared […]
A Better New Year’s Resolution
Happy New Year! I wrote a good blog post at this time seven years ago, and haven’t improved on it yet. Here it is again. Happy New Year. —————– My unscientific sampling says many people make New Years resolutions, but few follow through. Net result—unhappiness. It doesn’t have to be that way. You could, of […]
Readers’ Choice: Top 10 Posts from TrustMatters for 2013
The votes are in! Your votes, that is – the votes you made with your ‘feet.’ From Sales and Leadership to Neuroscience and Shakespeare, we covered a wide range this year. But your interest is what ultimately determines what’s of most importance. So, that’s why we’re taking a moment to share with you the top […]
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THE TRUSTED ADVISOR FIELDBOOK
The pragmatic, field-oriented follow-on to the classic The Trusted Advisor. Green and Howe go deep into the how-to’s of trusted business relationships—loaded with stories, exercises, tips and tricks, and deeply practical advice.
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TRUST-BASED SELLING
“Sales” and “Trust” rarely inhabit the same sentence. Customers fear being “sold” — they suspect sellers have only their own interests at heart. Is this a built-in conflict? Or can sellers serve buyers’ interests and their own as well? The solution is simple to state, hard to live—and totally worth the effort.
THE TRUSTED ADVISOR
This classic book explores the paradigm of trust through the filter of professional services. It is a blend of thought and practice, clear ideas and practical suggestions, and it has found a place on many professionals’ working bookshelves.