Can Trust Scale? Interview with Stephanie Ann Olexa
I recently got to meet Stephanie Olexa, a renaissance woman whose most recent incarnation is as an executive coach, at her company Lead to the Future. She has quite a bit to say about trust, and about two organizations in particular. Here’s our conversation. Charlie Green: Stephanie, you’re hard to pigeonhole. You’re an author, teacher, entrepreneur, […]
RIP Sammy the Dog
Lord, let me be the person my dog thinks I am. The pet-owners prayer. Sammy was nearly 15 years old when he departed this world in our arms Saturday morning. My ex- was there with me, as she was when we brought him back from the pound in 2000. You can even see in the pictures, […]
Do You Trust Yourself? Should You?
It’s a compelling headline: Stop Trusting Yourself. By Northeastern University psychologist David DeSteno, it’s featured in today’s NYTimes, and ostensibly shows that we mistakenly trust ourselves – that if anything, we mis-estimate our own trustworthiness more than that of others. Compelling indeed; but like sugar water, the headline high is brief. The problem is not bad psychology […]
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THE TRUSTED ADVISOR FIELDBOOK
The pragmatic, field-oriented follow-on to the classic The Trusted Advisor. Green and Howe go deep into the how-to’s of trusted business relationships—loaded with stories, exercises, tips and tricks, and deeply practical advice.
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TRUST-BASED SELLING
“Sales” and “Trust” rarely inhabit the same sentence. Customers fear being “sold” — they suspect sellers have only their own interests at heart. Is this a built-in conflict? Or can sellers serve buyers’ interests and their own as well? The solution is simple to state, hard to live—and totally worth the effort.
THE TRUSTED ADVISOR
This classic book explores the paradigm of trust through the filter of professional services. It is a blend of thought and practice, clear ideas and practical suggestions, and it has found a place on many professionals’ working bookshelves.