Interview with Trust Expert Eric Uslaner
Eric Uslaner is perhaps the world’s leading authority on social trust. He was recently much in the news, as he is every year, with the annual publication of the General Social Survey on trust. Here are some headlines from our talk this past fall. Charlie Green: Thanks very much for speaking with me. We last talked back […]
This Is How I Work (series)
This is my take on Lifehacker’s This Is How I Work Series. I was invited by Anthony Iannarino to follow up his post on the same subject. Hope you enjoy it. Location: West Orange, New Jersey, US Current computer: Macbook Air 13-inch (backup computer iMac) Current mobile device(s): iPhone 5s, iPad mini What Apps/software/tools can’t you live without? […]
Integrity: What’s Up With That?
Like trust, integrity is something we all talk about, meaning many different things, but always assuming that everyone else means just what we do. That leads to some vagueness and confusion. But a careful examination of how we use the words in common language is useful. Integrity and the Dictionary Merriam Webster says it’s “the quality […]
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THE TRUSTED ADVISOR FIELDBOOK
The pragmatic, field-oriented follow-on to the classic The Trusted Advisor. Green and Howe go deep into the how-to’s of trusted business relationships—loaded with stories, exercises, tips and tricks, and deeply practical advice.
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TRUST-BASED SELLING
“Sales” and “Trust” rarely inhabit the same sentence. Customers fear being “sold” — they suspect sellers have only their own interests at heart. Is this a built-in conflict? Or can sellers serve buyers’ interests and their own as well? The solution is simple to state, hard to live—and totally worth the effort.
THE TRUSTED ADVISOR
This classic book explores the paradigm of trust through the filter of professional services. It is a blend of thought and practice, clear ideas and practical suggestions, and it has found a place on many professionals’ working bookshelves.