RIP Sammy the Dog
Lord, let me be the person my dog thinks I am. The pet-owners prayer. Sammy was nearly 15 years old when he departed this world in our arms Saturday morning. My ex- was there with me, as she was when we brought him back from the pound in 2000. You can even see in the pictures, […]
Do You Trust Yourself? Should You?
It’s a compelling headline: Stop Trusting Yourself. By Northeastern University psychologist David DeSteno, it’s featured in today’s NYTimes, and ostensibly shows that we mistakenly trust ourselves – that if anything, we mis-estimate our own trustworthiness more than that of others. Compelling indeed; but like sugar water, the headline high is brief. The problem is not bad psychology […]
It Depends on What the Meaning of the Word ‘Responsible’ Is
If that title reminds you of a Bill Clintonism, that’s no accident. New Jersey Governor Chris Christie today joined Mr. Clinton as a recipient of the PTSA (Politicians’ Tortured Syntax Award). But in Christie’s case, we’re not being educated about existential issues – rather, it’s about what we mean when we say we’re responsible. Christie declared […]
Talk To Us
Build deeper trust with your clients and colleagues
THE TRUSTED ADVISOR FIELDBOOK
The pragmatic, field-oriented follow-on to the classic The Trusted Advisor. Green and Howe go deep into the how-to’s of trusted business relationships—loaded with stories, exercises, tips and tricks, and deeply practical advice.
FIND OUT MORE
TRUST-BASED SELLING
“Sales” and “Trust” rarely inhabit the same sentence. Customers fear being “sold” — they suspect sellers have only their own interests at heart. Is this a built-in conflict? Or can sellers serve buyers’ interests and their own as well? The solution is simple to state, hard to live—and totally worth the effort.
THE TRUSTED ADVISOR
This classic book explores the paradigm of trust through the filter of professional services. It is a blend of thought and practice, clear ideas and practical suggestions, and it has found a place on many professionals’ working bookshelves.