Entries by Charles H. Green

Trusting: the Other Side of Trust

Much has been written about trust.  However, it’s often not clear in the writing whether the subject is trust, trustworthiness – or trusting.  If trust in the government is down, does that mean that the government is less trustworthy? Or does it mean that people are less inclined to trust? Most of my work has been about trustworthiness […]

Technology Transformation vs. Trust

Is technology killing trust in your organization? Are we heading for a dehumanized, low-trust business world?  Can technology itself come up with trust-enhancing ways to guard against this trend? I’m getting asked these questions lately. And while there’s some merit to the question as framed, the news is not nearly as bad as it sounds – […]

Know Yourself. Wait, what does that even mean?

Know Yourself. It seems a timely topic these days – musically speaking, educationally speaking, pop-culture speaking. It’s also an old adage, from Socrates’ “know thyself” to Shakespeare’s “to thine own self be true.” We learned it in high school, but maybe we lost sight along the way. What do you think? Do you know yourself? Are you willing […]

Interview with Barbara Kimmel of Trust Across America – Trust Across the World

Today’s interview is with a significant player in the world of those who seek to improve trust in the business world – Barbara Kimmel. Barbara is CEO and co-founder of Trust Across America – Trust Across the World. She is also the co-creator of the proprietary FACTS® Framework – a unique methodology measuring the trustworthiness […]

Tips, Tricks and Trust

In the spirit of the season, I recently started thinking about a question I used to get asked frequently: what are some tricks to becoming more trusted? Here’s the thing: Trust is a Treat. Not a trick. Let me elaborate. — When I give seminars or training sessions, I often begin by asking for participants’ […]

Competing with Colleagues

When I co-wrote The Trusted Advisor with David Maister and Rob Galford a few years back, it became reasonably successful within several months. (Amazingly, it still ranks #5,252 – as of last night – on the list of all books on Amazon. That’s all books, including Harry Potter, Malcolm Gladwell, etc. I’ll take long-sellers over best-sellers any day […]

Building the Trust-based Organization, Part II

In last week’s “Building the Trust-based Organization Part I,” I suggested that approaches to trust at the organizational level fell into several categories. Like the parable of the blind men and the elephant, all captured some part of the puzzle, but none grasped the entirety of the issue.  The five categories I listed were: 1. Trust […]