Entries by Charles H. Green

Innovation: The Critical Link to Trust

Innovation has been much in the news for more than a few years now. Not as evident is the connection between innovation and trust. Got problems with innovation? R&D not giving you much bang for the buck? Suffering from same-old service offerings? Product un-differentiation got you down? Read on. Observation: Pessimists Don’t Innovate, Nor do they Trust In […]

A Better New Year’s Resolution

Ten years have passed since I first wrote the following thoughts on New Years resolutions. Frankly, it was good. And frankly I haven’t been able to write a better one. Next year, maybe. So, apologies to those who have read it year after year—though I suspect some of you won’t mind. Happy New Year. ——————————————- […]

Do We Learn From Our Mistakes? Or Not?

The NYTimes reported a few years back on a Harvard Business School study of venture capital-backed entrepreneurs to test whether or not we learn from our mistakes. The results are confounding to many—including me. Here’s the story. Several thousand VC-backed companies were studied over 17 years. First-timers had an aggregate success rate of 22% (success […]

Trusting: the Other Side of Trust

Much has been written about trust.  However, it’s often not clear in the writing whether the subject is trust, trustworthiness – or trusting.  If trust in the government is down, does that mean that the government is less trustworthy? Or does it mean that people are less inclined to trust? Most of my work has been about trustworthiness […]

Technology Transformation vs. Trust

Is technology killing trust in your organization? Are we heading for a dehumanized, low-trust business world?  Can technology itself come up with trust-enhancing ways to guard against this trend? I’m getting asked these questions lately. And while there’s some merit to the question as framed, the news is not nearly as bad as it sounds – […]

Know Yourself. Wait, what does that even mean?

Know Yourself. It seems a timely topic these days – musically speaking, educationally speaking, pop-culture speaking. It’s also an old adage, from Socrates’ “know thyself” to Shakespeare’s “to thine own self be true.” We learned it in high school, but maybe we lost sight along the way. What do you think? Do you know yourself? Are you willing […]