The Trust Matters Blog: Posts by Charles H. Green
Attract! Attract! Why Attract is the New Retain
The mantra of “attract and retain” has been around the HR community – and its general management constituency – even longer than the unfortunate rush to refer to people as “talent.” It used to make sense. But it doesn’t anymore and the implications are significant. Why Retention? It’s been awhile since anyone dusted off the [...]
Read MoreTrust Tip Video: Be Yourself, Everyone Else is Taken
We all spend an awful lot of time, money and effort trying to convince others of our attributes. We want them to see us as we imagine that we want to be seen. We underestimate the power of doing exactly the opposite – letting people see us just as we are. That’s what this week’s [...]
Read More25 Warning Signs You Have a Low-Trust Organization: Part 5 of 5
If your customers and clients tell you they don’t trust you, things have gotten bad. But you could have seen it coming. There were many early-warning signs of low trust in your organization. This is the last in a series of five. The other posts address warning signs of low-trust organizations coming from: Employees Teams [...]
Read MoreTrust Tip: Return Calls Unbelievably Fast
What is the absolute best single thing you can do to enhance your trustworthiness? Cheap, fast, effective, high return on your investment? I suggest it might simply be this: Return Calls Unbelievably Fast. It’s not hard. It costs nothing. You can do it starting right now. And It has several benefits, not just one. That’s [...]
Read More25 Warning Signs You Have a Low-Trust Organization: Part 4 of 5
Are you part of a low-trust organization? There are a surprising number of symptoms and tip-offs; perhaps the least obvious are in the organization’s products and services. This is fourth in a series of five. The other posts address warning signs from: Employees Teams Leadership Products and Services (this blogpost) Clients and Customers Product/Service Warning [...]
Read More25 Warning Signs You Have a Low-Trust Organization: Part 3 of 5
Low-trust organizations can be spotted in many ways. This is third in a series of five. In this one, we explore warning signs from leadership. Previous and future posts address warning signs from: Employees Teams Leadership (today’s post) Products and Services Clients and Customers Leadership Warning Signs of a Low-Trust Organization Look at the leadership [...]
Read MoreTrust Tip Video: Get Off Your “S”
We want our clients and partners to trust us and so we often focus on what we can do better to appear, and to be, more trustworthy. But even more than doing certain things, we have to stop doing one thing in particular. We need to get off of our habitual Self-Orientation. As my colleague, [...]
Read More25 Warning Signs You Have a Low-Trust Organization: Part 2 of 5
It’s not impossible to find a high-trust team in a low-trust organization – we’ve seen a few – but not too many. For the most part, low-trust organizations are made up of low-trust teams. This is the second in a series of five, totaling 25 warnings signs in: Employees (first post) Teams (today’s post) Leadership [...]
Read More25 Warning Signs You Have a Low-Trust Organization: Part 1 of 5
Low-trust organizations are petri dishes for low growth, profitability, and ultimately survival. Yet the signals are easy to ignore. The canaries in the low-trust coal mine fall into five groups: we’ll devote one blog post to each of: Employees (today’s post) Teams Leadership Products and Services Clients and Customers Employee Warning Signs of a Low-Trust [...]
Read MoreTrust Tip Video: Say “I Don’t Know”
It’s one of the most common problems we all face in business – in sales, in customer relationships, in working with teams. You’re in the hot seat, on the spot: someone asks you a tough question – and you’re really not sure of the answer. What do you do? That’s the subject of my Trust-Tip [...]
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