Entries by Charles H. Green

The Twelve Steps of Business Relationships

Twelve-step programs are commonly known as ‘recovery’ programs – a structured approach to getting out of a problem situation.  But what if you turned that perspective on its head? What if you saw a program – particularly one with twelve steps – as something to advance you from an already-good situation to an even better, new […]

Clinton, Trump and the Trust Equation

Those of you following US presidential politics have been treated to a truly unique process this year. The role of the personal, of perceived character – and trustworthiness in particular – hasn’t been this central in decades. The Trust Equation provides a simple way of articulating the several elements of trustworthiness: Credibility, Reliability, Intimacy and Self-orientation. […]

Destroying Trust with Just a Verb

The Associated Press decided to drop the term “illegal immigrant” from its reporting. Their point: the term ‘illegal’ should be applied to actions, but not to persons. It’s the immigration equivalent of, “hate the game, not the player.” Of course, that’s red meat to a lion for some. Senator John McCain said, “You can call it whatever […]

Integrity: What’s Up With That?

Like trust, integrity is something we all talk about, meaning many different things, but always assuming that everyone else means just what we do.  That leads to some vagueness and confusion. But a careful examination of how we use the words in common language is useful. Integrity and the Dictionary Merriam Webster says it’s “the quality […]