Most salespeople love athletic metaphors. For example, consider these well-known maxims: No pain, no gain The harder you try to hit the ball, the worse you do. Note – these two platitudes express precisely opposing points of view. So – which is the right answer? Is it effort – or form? Is it grit – or ease? Many […]
Twelve-step programs are commonly known as ‘recovery’ programs – a structured approach to getting out of a problem situation. But what if you turned that perspective on its head? What if you saw a program – particularly one with twelve steps – as something to advance you from an already-good situation to an even better, new […]
The plaintive question suddenly took me back a few decades. I remember feeling exactly as the person described it: What am I supposed to do? On the one hand, I genuinely want to do right by my client. At the same time, my firm is depending on me to drive revenue there. They’re not asking […]
THE TRUSTED ADVISOR FIELDBOOK
The pragmatic, field-oriented follow-on to the classic The Trusted Advisor. Green and Howe go deep into the how-to’s of trusted business relationships—loaded with stories, exercises, tips and tricks, and deeply practical advice.
FIND OUT MORE
“Sales” and “Trust” rarely inhabit the same sentence. Customers fear being “sold” — they suspect sellers have only their own interests at heart. Is this a built-in conflict? Or can sellers serve buyers’ interests and their own as well? The solution is simple to state, hard to live—and totally worth the effort.
THE TRUSTED ADVISOR
This classic book explores the paradigm of trust through the filter of professional services. It is a blend of thought and practice, clear ideas and practical suggestions, and it has found a place on many professionals’ working bookshelves.