Building Trust in the World of Zoom
Zoom and other virtual meeting spaces helped save personal and professional relationships across the globe during the COVID-19 pandemic. While we all adjusted to an explosion in the prevalence of…
Don’t Treat Clients Like Competitors! The Four Principles Of Trust-Based Selling
The words “trust” and “selling” are rarely mentioned in the same sentence, and some people feel that “trust-based selling” is an oxymoron. That says something about the relationships between sellers…
Collateral Benefit on the “A” Train
What's the opposite of collateral damage? Collateral benefit; and it's a helluva good business model.
The Changing Face of Capitalism: Schizophrenia in the Apple Store
The other day I was in one of the Apple Stores. The hinge had broken on my MacBook Air, which meant the top of the computer, the screen part, had…
At the Corner of Assertiveness & Cooperation: Collaboration
Collaboration is not like compromise: it's a distillation, a win-win, a synthesis.
Apollo 13: A Love Song to Collaboration
“Houston, we have a problem.” Famous words uttered by Jim Lovell in the real Apollo 13 mission, and by Tom Hanks as Lovell in the great movie Apollo 13. The…
Trust and Virtual Teams
Onpoint Consulting does study on best practices for virtual teams
What a Trust-based Company Looks Like
PSA Healthcare is a fine example of what can done when trust is a key core value.
Collaboration: Trust Matters Interview with Brandon Klein
Collaboration is critically linked to trust; an interview with Brandon Klein, collaboration king.
Bettelheim, Suicide and Online Social Media
Do social media make you boring and neurotic? Or can we be simultaneously broad and deep?