Trust Summit Summary and Video – Part I
Part I of the Trust Summit Breakfast in New York's Harvard Club October 23 2009 #TrustSummit
Bank Credit Cards: Not-Illegal Does Not Equal Ethical
The behavior of some banks' credit card operations is a flagrant attempt to confuse lack of illegality with ethical behavior.
The Book You Sold Me Is Not the Book I Bought
The inbound marketing train was on track to get me, and it did.
Buddhist Capitalism
Here’s what’s wrong with current business education, indeed current business thinking—in a nutshell. The current issue of the MIT-Sloan Management Review trumpets the main feature: "Sustainability as Competitive Advantage." You…
An Easy Way to Increase Your Trust Quotient
I was on the plane yesterday from New York to Seattle. It’s a breakfast flight. The menu has three options: French toast, omelette, or cereal with banana. The woman next…
Do You Trust Anonymous?
Would you trust an anonymous person? Turns out, you just might.
Collaboration as a Strategy, Not a Tactic
First, some context. Two weeks ago I wrote an article in Businessweek.com called Wall Street Run Amok: Harvard’s to blame. In it, I suggested that business schools including Harvard have…
How to Write a Great Client Newsletter: Object Example
From Studley Commercial Real Estate, a model of how to write a client newsletter
A Tale of Two Transactors
Some of our economic behaviors look distressingly like a shakedown.
When Empathy’s Not Enough
Empathy is generally considered a virtue. But is it enough? And if it's fake, is it too much?