Don’t Manage My Expectations
"An expectation is a pre-meditated resentment." So goes one interesting saying aimed at managing our own expectations. But what about managing others' expectations of us? Have you ever done a small…
DON’T Always Exceed Expectations
Many of us go around repeating a mantra that we think is self-evidently correct: Under-promise and over-deliver, we say. Always exceed expectations. There is a website ExceedAllExpectations. Another website, HowTo.gov, tells governmental…
Don’t Always Exceed Expectations: Trust Tips Video
You probably know the common advice, “Always exceed expectations.” It sounds like a trust-creating move – but it’s not. In fact, it’s a trust-destroyer. Learn more in the Trust-Tip Video…
Don’t Manage My Expectations
It’s received wisdom by now that you should manage expectations. How could you argue with that? Nobody likes to be surprised on the downside. But as with many platitudes, the…
Handling the Risk of Trusting Others’ Motives
finding trust as a bilateral relationship