Trust Matters, The Podcast: Managing Missed Client Deadlines (Episode 11)
Webinar this Thursday: Dealing with Difficult Clients
We’re doing a webinar we’d like you to know about.
Ever have a difficult client relationship? I don’t mean the client from hell. I mean your every-day, garden variety, plain old difficult client relationship.
Sure you have. You know all-too-well the client who complains; who doesn’t get back to you on time; who always seems to interpret scope creep in their favor; who won’t admit when you’re right; who sullenly resists your well-intended attempts to get things moving.
If you’re like me, you’ve had your share. Though, I’ll be honest: there is a common denominator with all of them. And that’s me.
If there’s one thing I’ve gotten better at recognizing, it’s that I don’t control much in this universe. Certainly not my difficult clients. Turns out it’s more productive to focus on the relationship, rather than them.
I hope you’ll join me and Associate Andrea Howe in a webinar on this important subject, where we’ll offer four methods and a sack ‘o practical tips to transform client relationships gone bad. Hosted by RainToday.com, it is being given this Thursday, July 23, at 2PM EST. You can register here. The cost is $99 per connection (which means you can gather your friends and colleagues ’round the screen like an old-time radio broadcast) to non-RainToday members; it’s a 90-minute webinar, including 30 minutes of Q&A.
As an added inducement, we’re giving away to participants a free personalized Trust Temperaments report, based on our online Trust Quotient (TQ) self-assessment. This is a feature not yet available to the public, and to be priced at $29.95 when it becomes available.
I hope you can join us.
Dealing with Difficult Clients: How to Transform Client Relationships Gone Bad
with Charles H. Green and Andrea Howe
Date: Thursday, July 23, 2009
Time: 2:00 pm to 3:30 pm EDT
- A 60-minute presentation and a 30-minute audience Q&A session with Charles H. Green and Andrea Howe
- Unlimited access to the webinar recording and a PDF of the presentation slides
- A personalized Trust Temperaments report, based on Trusted Advisor Associates’ online Trust Quotient (TQ) self-assessment. This is a feature not yet available to the public, and to be priced at $29.95 when it becomes available.
Register online at Raintoday.com