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The October Trust Matters Review

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The Economist explains how to tell when your boss is lying, and that no, his lips moving is not enough to be completely sure.

Mike Wokasch of Pharma Reform identifies 5 major sources of distrust in Pharma. An excellent framework for anyone concerned with the Pharmaceutical Industry.

Michael Maslansky, in an older but excellent post, analyzes Toyota CEO Akio Toyoda’s apology, pointing out what works, what doesn’t, and why.  Apologizing effectively is a key skill for keeping trust, so this is an important post.

Matthew S. McGlone and Barbara Breckinridge of Scientific American explain why the brain distrusts a foreing accent.

Dr. Leslie Gaines-Ross discusses depictions of businesses and CEOs in recent films.  If Hollywood reflects the US, how deep does the trust issue go?

Katrin Beinhold writes on Henry Kissingers calls for mutual trust in US-China relations.  The insightful discussion applies to personal and professional relationships.

Tracey E. Schelmetic discusses how customer loyalty is actually created — especially lifetime loyalty

Journalism Professor Jay Rosen writes a fascinating history of the press from before there was anything resembling a "free" press, to the current changes largely caused by the Internet, noting how power dynamics have changed.  Only portions are specifically about trust, but in a broader sense it might all be seen as trust-related.

Dov Seidman explains why anonymous apologies aren’t effective.

Wait, gossip makes workers more productive?  Read Andy Greenberg on Professor Alex Pentland’s research to find out why.

Profs Paul Ingram and Michael Morris find out that Americans and Chinese trust for different reasons, one from the heart, one from the head.

The Trust Matters Review highlights the best articles and posts on trust our research has turned up in the last month.

If you’d like to share a great article about trust, let us know, in the comments here or through the Trust Matters Review submission form.

And if you missed it, don’t forget to read the inaugural Trust Matters Review, too.

February Carnival of Trust is Now Up!

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For those unfamiliar, the Carnival of Trust is a monthly collection of the most compelling and thought-provoking posts dealing with the subject of trust within the blogosphere. Each month, the Carnival is hosted by an experienced blogger—who has his or her own strong ideas on the subject of trust. The definition and selection of which posts make the grade is left to the host; each host infuses the selection and commentary with their own perspective and thoughts on the overall subject at hand. The result? A few minutes of great reading.

This month Bret has collected some juicy blogposts that delve into the concept of interpersonal relationships, especially those in a work setting, answering the following questions:

  • How do you improve your relationship with your team?
  • Do you protect your friends?
  • How do you earn respect as a leader in the workplace?
  • What does the decline of peer trust mean for social marketing?
  • Is there a short-cut to trust in a business start-up?

You’re not going to find this much consolidated brain-power anywhere else! Sit back, relax and treat yourself to some brilliant insights into the world of earning, establishing, and gaining trust.

Many thanks to Bret L. Simmons for hosting this month. If you liked this month’s Carnival of Trust, you might enjoy looking at past Carnivals as well. And if you’d like to see your blogpost up there in the lights, please do contribute your post (or someone else’s you’d like to nominate) at this site.

Again, enjoy the February Carnival of Trust!

January Carnival of Trust is Up

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The Carnival of Trust this month is ably hosted by Jon Ingham, world traveler HR capital expert who hosts the blog Social Advantage from his perch in the UK.  And Jon has produced a delightful Carnival for you.

Jon has done the heavy lifting for you, so you can read highly concentrated doses of the best (that is, from Jon’s perspective) of the last month’s postings broadly related to trust.  Jon’s perspective inevitably colors the choices, which is exactly what we want from Carnival of Trust hosts; his viewpoint is that of human relationships.

Some of the goodies he’s served up for you include:

  • The emerging Trust Economy;
  • Whether it’s ethical to tweet workshop content;
  • Should you give trust, or should others earn it;
  • Three easy steps to losing trust.

And more.  All with Jon’s trenchant commentary.

Go ahead, treat yourself to some fine reading at the Carnival of Trust.  It’ll lower your cholesterol. (Well, it’ll do your heart good anyway).

Thanks again to Jon Ingham for hosting.

 

 

Call for October Carnival of Trust Submissions

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This blog has some pretty talented people reading and commenting in its pages. I’d like to invite all of you to consider submitting one of your own blog postings to the Carnival of Trust.

The deadline for submissions to the next Carnival of Trust is this Thursday night–midnight. The Carnival will then go live in a matter of days–after our esteemed guest host, Scot Herrick, has a chance to go through them and make his selections.

Here’s what you do to get your 15 minutes of fame and enrich the world. Pick your trust-related post, and submit it here.

Then sit back and roll in the adulation.

OK, seriously, the Carnival of Trust is a fascinating, monthly compendium of blog postings related to trust in business, trust in selling, trust in society at large. It is kept interesting by the vibrant commentary of our esteemed hosts, and their discriminating selection criteria.  If you don’t get selected, it’s no dis. But if you do get selected, it’s a tribute.

So bring out your best stuff, and share it with the world. After all, how’s the world going to get better if you hide those great insights from the rest of us?

(Read more about the Carnival of Trust here).

Head on over to the Carnival of Trust!

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The September Carnival of Trust is up.  John Caddell of Customers Are Talking was kind enough to host it this month, and both the selections themselves, and his commentary, are very much worth reading.  In particular, the Carnival this month touches on the question of what is creates and demonstrates trust—from  elements like transparency and fairness, to simplicity and autonomy. 

So head on over and enjoy the trust feast.

Introducing the May Carnival of Trust

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I never cease to be impressed at the quality of writing and insights that the guest hosts bring to the Carnival of Trust. And Victoria Pynchon has forged brilliant new ground this month.

Ms. Pynchon is a lawyer, who also writes Settle It Now, a negotiations blog. This is powerful background for someone writing about trust.

Victoria leads off with a powerful videoclip (a first for the Carnival of Trust) from David Mamet’s GlenGarry Glen Ross–Al Pacino at his blustering best.

The Top Ten trust selections she chooses are brilliantly linked to her own trenchant comments on current events.

Commercial corruption; trust in politics; medical ethics; social media. These are among the topics she covers. And it’s one of the more entertaining and educational trips you’ll go on.

High quality selection; witty and incisive commentary. That’s what the Carnival of Trust is all about.

Many thanks and congratulations to Victoria Pynchon. Now do yourself a big favor and click on over to Settle It Now, to read the May Carnival of Trust.

 

Carnival of Trust for February is Up

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Carnival of TrustThe February 2008 Carnival of Trust is now online, hosted by Michelle Golden and her blog Golden Practices.

Each month, the (rotating) host selects the Top Ten trust-related blog postings from across the web during the prior month. Subject areas include Advising and Influencing, Sales and Marketing, Leadership and Management, and Strategy, Economics and Policy.

I want to say pointedly how great this Carnival thing is.  Maybe you never heard the word "carnival" applied to blogs before.  All it means is a compilation of other blogs.

But as with all things internet-related—there are compilations, and there are compilations.  If you like casually searching the web for interesting stuff, the best click you can make is onto a really good Carnival.  And here’s why this one is turning out so well.

First, we limit the posts to 10.  This is the Top 10 list, the very best of the blogosphere, for anything vaguely related to trust last month.

Second, we get great hosts.  It’s not me that picks the Top 10, it’s the fine people who bring their own special expertise—marketing, consulting, intellectual property, selling, communications—and apply that expertise to the selection.

Third, those great hosts have a Point of View.  They add zing and zest and perspective to the already-good material they’ve selected.

Think of reading the Carnival of Trust as like skimming the NYTimes Book Review, if you like that; or the category leaders in Amazon; or some kind of Google-scanning with mind-reading software that filters out everything but what is Really Great for You and You Alone (if you like trust, that is).

If you can’t tell, I’m excited about the way the Carnival of Trust has been evolving.  Do yourself a favor and pop over to the carnival, hosted by Michell Golden this month,  and treat yourself to a good quick  read.

Call for Submissions for the February Carnival of Trust

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Every month the Carnival of Trust highlights ten of the best posts on trust, whether business related or not. The next carnival will be Monday February 4th. If you’ve written a post you think would be a good fit, or if you have read a post by someone else that you think would be great for the carnival I’d like to encourage you to submit it for the carnival. This month’s host is Michelle Golden of Golden Practices.

Carnival Submission Guidelines:

  1. The Deadline for submissions is midnight, Thursday, January 31st.
  2. Posts do not have to be business related. Trust in personal relationships, politics, or any other sphere of life are more than welcome, and, indeed, encouraged.

Posts can be submitted here.

If you’d like to read a sample Carnival of Trust, both the Carnival of Trust homepage lists all prior carnivals. I look forward to another excellent edition with your help.

January Carnival of Trust is Up

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The January Carnival of Trust is up.

This month, I’m proud to announce it is hosted by Ford Harding, of Harding and Company.

The Carnival of Trust is a monthly blog carnival which focuses on the role of trust in business and other relationships. Each month, the host reviews submissions and selects the Top 10 submissions, as well as offering some commentary.

Ford is a great host for this carnival; a world expert on selling professional services, he has written several books, as well as having published in Harvard Business Review and the Wall Street Journal. Ford has a distinctive, powerful and very practical approach to managing professional services firms, and particularly to the business development role. He brings a clear perspective to the Carnival.

The Carnival looks at the last month’s blog postings on the subject of trust in four broad arenas: trust in Sales and Marketing, in Leadership and Management, in Strategy, Economics and Politics, and finally in Advising and Influencing.

It’s a top 10 list: edited and commented on by someone with a clear point of view and discerning judgment, so you can get the most insight out of your valuable time. This month, that someone is Ford Harding.

Click on over to the Carnival for a read; and many thanks to Ford for hosting.
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You can also read past carnivals at:

Carnival of Trust #7 was hosted by John Crickett at Business Opportunities and Ideas

Carnival of Trust #6 was hosted at Trust Matters;

Steve Cranford at Whisper hosted Carnival of Trust #5;

David Maister at Passion, People and Principles hosted Carnival of Trust #4;

the anonymous but trusted Editor of Blawg Review hosted Carnival of Trust #3;

Carnival of Trust #1 and Carnival of Trust #2 started off here at Trust Matters.

Call For Carnival of Trust Submissions

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Every month the Carnival of Trust highlights ten of the best posts on trust, whether business related or not. The next carnival will be Monday November 5th. If you’ve written a post you think would be a good fit, or if you have read a post by someone else that you think would be great for the carnival I’d like to encourage you to submit it for the carnival.

Carnival Submission Guidelines:

  1. The Deadline for submissions is midnight, Thursday November 1st.
  2. Posts do not have to be business related. Trust in personal relationships, politics, or any other sphere of life are more than welcome, and, indeed, encouraged.

Posts can be submitted here.

If you’d like to read a sample Carnival of Trust, bothWhisper and David Maister have hosted editions. I look forward to another excellent edition with your help.