Trust and Return to Office | Part I Reframing the Debate

Businessman return to work concept. Reopen economy after Coronavirus lockdown. Woman runs to work in office after removal of restrictions on Covid 19

After a prolonged period of remote work, many employers are now asking – or demanding – that employees return to the office. On January 1, 2025, Axios reported that 32% of U.S. firms require full time in office for corporate employees, and 28% of firms are moving to at least three days a week in office. According to the KPMG 2024 CEO Outlook, 83% of CEOs predicted a full return to office in the next three years. And on his first day in office, President Trump mandated full-time return to office for federal employees.

Employers have valid reasons for wanting workers back in the office and, while many employees are eager to return to the sense of normalcy they had pre-pandemic, others prefer the autonomy and flexibility to which they have become accustomed while working from home. As a result, the return to office (RTO) conversation has become polarized, highlighting concerns about productivity and the balance between in-person and remote work arrangements.

RTO marks a pivotal moment for both employers and employees, and one crucial element stands out as the cornerstone of a successful transition: trust. Trust is not only the foundation of healthy workplace relationships but also the linchpin that holds together the entire ecosystem of the modern office.

The first post of this three-part blog series is an attempt to reframe the return to office debate, looking at employee perspectives on remote and in-office work, the employer motivation behind calling employees back to the office, and the societal impacts of returning to the workplace. The next two blogs in the series will address what employers and employees, respectively, can do to smooth the transition.

The Employee Perspective

The reluctance of some employees to return to the office can be attributed to various factors, ranging from control over work hours and location to a desire for greater autonomy. Here are some common reasons why employees may not want to return to the office:

  1. Productivity: Working from home helps workers efficiently drive personal performance and stay focused on completing individual tasks.
  2. Commute and work-life balance: Commuting to the office can be time-consuming and stressful. Remote work has allowed employees to reclaim some of the time they previously spent commuting, and they may be reluctant to give that up.
  3. Flexibility: Many employees have come to appreciate the flexibility that remote work provides. They have had the opportunity to tailor their work environment to their preferences, which can be challenging to replicate in an office setting.
  4. Childcare and family responsibilities: Remote work offers flexibility in managing childcare and family responsibilities, and a return to the office can pose significant economic and logistical challenges for family care.
  5. Psychological well-being: Remote work has provided many employees with a sense of control and reduced workplace stress. A return to the office may reintroduce stressors associated with the physical office environment, such as a noisy or distracting workspace.

At the same time, many workers look forward to the return to office to regain a sense of normalcy. A Gallup poll identifies ongoing challenges related to remote work:

  1. Networking, relationship building, and professional development: In-person work settings facilitate organic networking and relationship building and present opportunities for professional growth and mentorship. Being in proximity to colleagues and superiors fosters learning and contributes to career advancement.
  2. Feeling less connected to the organization’s culture: Employees may miss the sense of belonging and connection to the company’s culture that the office environment fosters. The office often embodies the company’s values and mission, making it an important place for cultural immersion.
  3. Access to resources: while many workers have invested heavily in home offices, the workplace can provide resources that employees may not have at home, such as specialized tools, software, and a more reliable and faster internet connection.
  4. Disrupted work processes: For many, going to the office can provide a structured and professional work environment, which improves time management and can lead to increased motivation and a sense of purpose.

The Employer Perspective

While the COVID-19 pandemic accelerated the adoption of remote and flexible work arrangements, there are still several compelling reasons why employers are keen to have their employees back in the physical workplace:

  1. Collaboration and innovation: Physical proximity can enhance spontaneous interactions and facilitate more effective collaboration among employees. Being in the same location allows for in-person meetings, brainstorming sessions, and face-to-face communication, which can lead to increased creativity and innovation.
  2. Supervision and management: In-office work allows for more direct supervision and management of employees. Employers can observe and provide guidance to ensure that work is being carried out efficiently and in accordance with company standards.
  3. Organizational culture and values: The physical office environment can help reinforce company culture and values. It provides a space for employees to immerse themselves in the company’s ethos and connect with its mission and values.
  4. Networking and relationship building: In-person interactions can facilitate networking and relationship-building opportunities, both within the organization and with external partners or clients. These connections can lead to new business opportunities and partnerships.
  5. Branding and image: A well-designed office space can enhance a company’s brand and image. It can leave a positive impression on clients, partners, and potential employees.

The Societal Perspective

The return to the office also has several societal benefits that extend beyond the individual organization. These advantages can positively impact communities, economies, and society as a whole. Here are some potential societal benefits of employees returning to the office:

  1. Economic stimulus and urban revitalization: When employees return to the office, they may contribute to increased economic activity in the surrounding communities. Office workers patronizing local businesses and public transportation services boost both private and public revenue. Commercial real estate benefits from the return to the office, as organizations invest in office space, renovations, and expansions.
  2. Volunteering and community engagement: The return to the office can encourage employees to participate in local volunteer and community engagement activities, furthering social responsibility and giving back to society.
  3. Public safety: Greater office presence in urban areas can enhance public safety, as more people are present to observe and report any safety concerns. This can contribute to the well-being of the community.

It’s important to note that the societal benefits of returning to the office may depend on the size and density of urban areas, the local economy, and various other factors.

Finding Common Ground

The pros and cons for returning to the office may at first may at first blush appear to be divisive. Looking more closely, however, there is a lot of common ground between what employers and employees want. Topping the list are increased productivity and collaboration, which fuel innovation and customer satisfaction. Employee engagement and connection to corporate culture are high on both audiences’ lists. Availability and utilization of corporate resources also shows up in both perspectives.

With so much common ground, how is it that the debate continues to be so polarized?

Reframing the Debate

The challenge with the return to office debate today isn’t a lack of common ground. Instead, it’s a lack of common understanding. Each side appears to be fully vested in their own perspective, to the extent that they appear to have missed how much they have in common with the other side. The debate has devolved from a conversation on how to achieve common goals to a series of demands for each side to get it’s own way, with employers threatening to fire workers who refuse to return to the office, and employees threatening to quit if they are forced to return.

Rather than debating which side is right, we should be asking what’s important in each perspective, and how can we leverage the common ground to find solutions that work for both employers and employees. Both sides need to exercise empathy, reflecting on what’s driving their desire to return to the office (or not) and understanding what’s important to the other side, and why.

As we embark on the journey back to the office, trust emerges as the linchpin that can make or break this transition. A culture built on trust fosters collaboration, innovation, and overall well-being. By prioritizing trust, organizations can not only successfully navigate the return to the office but also thrive in the ever-evolving landscape of work. Trust is not just a means to an end but an essential part of the destination itself—a more resilient, adaptable, and connected workplace.

In Part 2 of this series, we’ll look at how employers can boost trust to smooth the transition during return to office.

I used AI to support researching and writing this blog series.

Trust-Based Resources to Maximize Your Team’s Potential:

2 replies
  1. Ed Drozda
    Ed Drozda says:

    Noelle, thanks for this article. I feel it is balanced, insightful, and I hope that it will inspire a good deal of thought and discussion. I see two factors at the root of this polarized conversation. The first is resistance to change (or alternatively it may be viewed as failure to recognize that successful adaptation is possible) and the second is trust, as you pointed out.

    Resistance to change is a long-standing human challenge. “If it ain’t broke, don’t fix it.” “I’m fine the way I am, thank you very much.” We’ve spent so much time, energy, and money on building physical businesses, and social workspaces. Are we to just throw it away? The mere thought of that is enough to give many folks angina. More importantly, whether it worked before or not, we are accustomed to the way things were. Now that things are more “normal”, what could be more natural than to return to our old ways?

    But, remote work has taught us something important. Individuals are adapting and they are realizing the “new” way of doing business is working well for them. Adaptation is growth in action, and yes, it means change is happening. But what in life is static? Demanding people go back to work reminds me of the DOGE approach to cuts; no planning required. We need to take a good look at what is really driving the desire to bring people back into the office. I suspect that the truth will be hard to disclose, because it will require some painful introspection.

    The second factor is trust. Quite simply, do business leaders trust that their employees can and will do their jobs wherever they are? Engaged and committed employees will do what is needed, wherever they are. I believe the lack of trust in employees is rooted in the failure of leadership to create an environment in which engagement and commitment flourishes. Though the ROI is substantial, it takes a lot of effort. Keeping employees “close” makes it easier to exert control. Control that is not critical, when employees know that they are trusted and valued.

    Reply
    • Noelle Mykolenko
      Noelle Mykolenko says:

      Hi Ed,
      Thanks for your comments. Your point about resistance to change being a big factor is a good one. It’s easy to see the POV of employees who have demonstrated they can be productive regardless of their work location. It’s also important to have empathy for people who built their careers — and learned how to succeed — by managing people they could see every day.
      I’m always curious to explore what’s behind the resistance. There’s a big difference between someone realizing (even only subconsciously) that they’re being asked to do something they’ve never been trained to do, and someone who just wants to be in control. I wonder what the world looks like through their eyes?
      Thanks for contributing to the Trusted Advisor community!
      Noelle

      Reply

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