Entries by Noelle Mykolenko

The 80/20 rule for Virtual Relationships (Part IV): Double-Down and Ramp Up the Rational Trust Builders

The initial post of this blog series introduced what we called the (new) 80/20 rule for virtual relationships, warning that focusing too much on the “virtual” part of “virtual relationships” could lead to missed opportunities and damaging long-term consequences. In that post, we pointed out that relationship-building and selling aren’t really different these days, in […]

The 80/20 rule for Virtual Relationships (Part III): Double-Down and Ramp Up Intimacy

In the first post of this four-part blog series, we introduced what we called the (new) 80/20 rule for virtual relationships. For anyone seeking a “silver bullet” to build virtual relationships, focusing too much on the “virtual” part of “virtual relationships” becomes an easy distraction from what really matters. Now is the time for 80% […]

The 80/20 rule for Virtual Relationships (Part II): Using the Trust Equation to Double-Down and Ramp Up

We recently introduced what we call the (new) 80/20 rule for virtual relationships. In the first of this four-part blog series, we acknowledged that it’s anything but business as usual these days, but cautioned that focusing too much on the “virtual” part of “virtual relationships” could lead to missed opportunities and damaging long-term consequences. We […]

The 80/20 rule for Virtual Relationships (Part I): Beware the Seductive View That “It’s Different Now”

This post was co-authored by Andrea P. Howe and Noelle Mykolenko. Virtual, virtual, virtual. It’s all the rage now. Virtual meetings. Virtual teams. Virtual selling. There is no shortage of Google results boasting “11 Tips,” “5 Ways,” and “The One Thing You Need to Know.” Sales and relationship training providers are quick to tell you […]

Selling Trust into the Sales Process (Episode 40) Trust Matters,The Podcast

Podcast: EmbedSubscribe to TrustMatters, The Podcast RSSWelcome to the newest episode of Trust Matters, The Podcast. Listeners submit their personal questions about professional relationships, trust, and business situations to our in-house expert Charles H. Green, CEO, Trusted Advisor Associates, and co-author of The Trusted Advisor. Jennifer from a Telecommunications company writes in and asks, “I […]

Trustworthiness and Teams

This post was co-authored by Sandy Styer and Noelle Mykolenko. Trust is paramount to collaboration. In a team setting, we are called on to build trust with multiple people at once. This adds complexity because any action we take to create trust with one person may be closely viewed (and interpreted) by others with whom […]

Podcast Interview: The Importance of Trust in Remote Leadership

Richard Hsu, Director of the Partner Practice Group, interviews Charles H. Green, on the HSU Untied Podcast, for a deep dive discussion into how leaders can refine their trust and communication skills in this new, virtual business world. Learn how to connect with and read your team better, virtually. Understand how Intimacy and Self orientation […]

Applying Metrics to Immeasurable Services (Episode 39) Trust Matters,The Podcast

Podcast: EmbedSubscribe to TrustMatters, The Podcast RSSWelcome to the newest episode of Trust Matters, The Podcast. Listeners submit their personal questions about professional relationships, trust, and business situations to our in-house expert Charles H. Green, CEO, Trusted Advisor Associates and co-author of The Trusted Advisor. A solo consultant writes in with this dilemma: “My core […]

Trust in the Time of the COVID-19 Pandemic (Episode 38)Trust Matters,The Podcast

Podcast: EmbedSubscribe to TrustMatters, The Podcast RSSWelcome to the newest episode of Trust Matters, The Podcast. Listeners submit their personal questions about professional relationships, trust, and business situations to our in-house expert Charles H. Green, CEO, Trusted Advisor Associates and co-author of The Trusted Advisor. A leader in a consulting firm writes in desperately trying […]