Are Your Great Ideas Just Knee Jerk Reactions?
Many of our ideas are extremely predictable; but we think they’re special. Conflict ensues.
Author Archive for: Charles H. Green
Entries by Charles H. Green
Governor Paterson and the Art of Political Confession
Coming clean for politicians in the age of reality TV.
Carnival of Trust: Call for Submissions
This blog has some pretty talented people reading and commenting in its pages. I’d like to invite all of you to consider submitting one of your own blog postings to the Carnival of Trust. The next Carnival is going live on April 7. That means those of you (us?) with short attention spans can look […]
Ode to Distrust
Ford Harding writes about the dangers of dismissing distrust
Short-term Measurement, Si: Short-Term Management, Non
Starbucks is a great example focusing on long-term value, not misleading short-term metrics
Web Trust 2.0 vs Web Trust 3.0
Web 2.0 enhances digital trust, but not in just one way.
Trust Based Selling in the Real World Case Study Number 42
Sometimes what looks like taking a risk is the safest thing to do in sales.
Bear Stearns, Enron, and Some Confusion About Trust
A trust-based business model should imply more than that we trust the CEO isn’t a crook.
Customer Service Showdown: The Cable Company vs the DMV
The NJ Department of Motor Vehicles gives vastly better service than the cable company Comcast.
Real World Trust-Based Selling: Case Study 10
A fine example of selling by helping others from the software industry.