Why We Don’t Trust Corporations
Surveys show trust is largely personal in nature; no wonder, they’re the ones who are trustworthy.
Author Archive for: Charles H. Green
Entries by Charles H. Green
What’s Your Trust Quotient? Announcing a New Self-Assessment Online Tool
Assess your trust quotient; your score on the trust equation, comparison to others, and trust-enhancing advice.
Discounting and Winston Churchill
Cutting prices rarely solves anything; in fact it tends to position you in precisely the way you don’t intend.
Warren Buffett, Confidence and Leadership
Warren Buffett has that rare ability to see simple patterns where others see complexity
From Management to Influence
The business world of the future looks less and less about vertical internal management, and more about external relatinoships of influence.
Do Non-Solicitation Clauses Pose Conflicts of Interest?
Non-solicitation clauses are common on professional services, but do they represent a conflict of interest with the principle of client service?
Great Selling by Truth Telling: A Best Buy Tale
Selling by telling the truth is a pretty obvious strategy when you think about it right; and it’s got measurable good results.
30 Minutes, 30 Cents, 30 Billion: Fragmenting Business
The business world is fragmenting; this sounds like lowering risk, but often increases it.
Bizarro Customer Service: The Anti Nordstrom
A truly atrocious example of how to respond to customer complaints
Carnival of Trust for April is Up
April 2008 Carnival of Trust