And You Thought The Purpose of a Bank Was to Make Loans?
A first-hand account of the futility of getting a mortgage loan lately.
Author Archive for: Charles H. Green
Entries by Charles H. Green
Customer Service Lessons from Ikea and US Air?
Building trust through customer service creates a foundation of lasting client relationships
Buyers are Liars. Wait, What?
Are buyers liars? Yes, and no; it depends. What it depends on is the interesting question.
A Better New Year’s Resolution
I wrote a good blog post at this time three years ago, and haven’t improved on it yet. Here it is again. Happy New Year. —————– My unscientific sampling says many people make New Years resolutions, but few follow through. Net result—unhappiness. It doesn’t have to be that way. You could, of course, just try […]
Ethics and Trust: Interview with Dr. Robert Hoyk
An interview with the author of The Ethical Executive
Are You a Trusted Twitterer?
An interesting new Twitter assessment tool provides some interesting lessons about measuring trust
Was It Something I Said? The Trap of High Self-Orientation
Most of us generally are too focused on ourselves; it’s good on many dimensions to lower our self-orientation.
The Evolution of Capitalism
There are early signs of a new view of capitalism, even from within the West Point of Capitalism.
Tiger, Tiger, Burning Trust
What the Tiger Woods scandal teaches us about trust.
Can You Differentiate Yourself from a Competitor in a Sales Presentation?
Focusing on your competitor dilutes your ability to be client-focused; differentiate by being who you are.