Entries by Charles H. Green

The Trust Primer Volume 5

Greetings, and welcome to this month’s ebook. It’s been a cold and snowy February for many Trusted Advisor and TrustMatters readers; this is our contribution to warming things up, by stimulating the thoughtful brain cells. In this edition of the Trust Primer volume 5 we feature: Fixing What Ails Main Street: Ethics, or Incentives? Collaboration […]

The Trust Primer Volume 5

Greetings, and welcome to this month’s ebook. It’s been a cold and snowy February for many Trusted Advisor and TrustMatters readers; this is our contribution to warming things up, by stimulating the thoughtful brain cells. In this edition of the Trust Primer volume 5 we feature: Fixing What Ails Main Street: Ethics, or Incentives? Collaboration […]

The Real Lesson of Toyota: Cultural Insensitivity?

  The obvious story about Toyota—in the US anyway–is their perceived huge loss of trust. Typical is this column yesterday by David Lazarus of the LA Times, titled Toyota: What’s so Hard About Doing the Right Thing?  Suggests Lazarus: “Toyota’s actions throughout this mess — the initial denials, the obfuscating, the gradual acknowledgment of safety […]