Empathy is the Antidote to Resentment
Resentment is emotional poison, taken by oneself, in business as in life. Empathy is the only antidote.
Author Archive for: Charles H. Green
Entries by Charles H. Green
The Trust Primer Volume 6
The 6th volume of selected blogposts from the blog TrustMatters.
The Trust Primer Volume 6
This ebook series is distributed to highlight some of the more provocative and insightful topics and conversations developed on the TrustedAdvisor blog, TrustMatters. In this issue we touch on three different aspects of relationships: the relationship of a company to society, the relationship of a company to its several stakeholders, and the relationships between ourselves […]
L.J. Rittenhouse on Trust and Candor (Trust Quotes #8)
I’m pleased to have with us today on the Trust Quotes series L.J. Rittenhouse, founder of Rittenhouse Rankings in New York. The mission of her company is to identify and encourage plain, direct and candid communications by companies. To that end, she produces the annual Rittenhouse CandorTM Rankings Survey, correlating measures of CEO candor with stock […]
April Carnival of Trust is Up
April Carnival of Trust, Hosted by Skip Anderson
David Maister on Trust and Professional Services (Trust Quotes #7)
David Maister is well-known to readers of this blog. David was lead author on The Trusted Advisor along with myself and Rob Galford. A former Harvard Business School professor, he originally specialized in logistics and transportation (writing 8 books on those topics.) He became the guru of Professional Services with his 1993 book Managing the Professional Services […]
Inflation Economics: the Tooth Fairy vs. Lemonade Stands
Over the weekend, walking with a few other adults in 75-degree Holliston, Massachusetts, I observed a clear harbinger of spring: a kid’s lemondade stand in a cul de sac. The price: 10 cents per small cup. It wasn’t bad lemonade, either. This led us (naturally) to discuss the resurgance of YouTube videos featuring beat-downs of […]
Closing the Book on Closing
Let’s not beat around the bush; if you’re still a fan of “closing,” you’re probably not selling well.
Anna Bernasek on the Economics of Integrity (Trust Quotes #6)
Anna Bernasek talks about her new book, The Economics of Integrity
Why Nobody Cares About You, And You Should Be Glad They Don’t
Nobody cares about you. I don’t mean your parents, of course they do. And of course your dog. And your significant other, if you have one. Maybe even your kids or your siblings, though there’s no guarantee. And maybe a great friend or two. No, I’m talking about all the rest. Your work team, your customers, your suppliers, your neighbors, […]