“Automation is sand in the social gearbox.” So says Axel Schultz at the end of a provocative blog on Customer Think called When the Social Media Bubble Burst. I think he’s more right on his ending line than he is on his title. Automation does have a way of gumming up the social works. I wrote a […]
You may have noticed a bit of a kerfuffle in the press recently around a company called RapLeaf, and their relationship to personal data on the internet. Briefly, they are one of the few data collectors who identify names. The Wall Street Journal reported on them under the title “A Web Pioneer Profiles Users by Name.” […]
Welcome to a special October edition of our monthly ebook. This issue is a call – and a guide – to action, and is all about putting the Trust Equation to good use. It’s filled with practical tips and hands-on advice we hope you find useful. And we invite you check out our new look […]
Welcome to a special October edition of our monthly ebook. This issue is a call – and a guide – to action, and is all about putting the Trust Equation to good use. It’s filled with practical tips and hands-on advice we hope you find useful. And we invite you check out our new look […]
Join us this Fall at one or more of our 2010 TrustedAdvisor Associates events in Livingston, NJ and through globally accessed programs and webinars! Topics include "How Smart Companies Make the Sale," " No Trust, No Team: Building Trust in a Virtual Setting," and the new Trusted Advisor Mastery Program! We hope you’ll be […]
We are sharing two exciting invitations with you today, a FREE webinar on building trust in virtual teams, and an exciting new MASTERY program for building your own Trusted Advisor skills. We think everyone will find something of value here. NOV 1 – FREE – NO TRUST, NOTEAM: BUILDING TRUST IN A VIRTUAL ENVIRONMENT Charles […]
The other night, I had a chance to speak (along with Rich Sternhell and Laura Rittenhouse) with a small, intimate group of about 20 students from Columbia’s Business School. They were a great group, and we all had a delightful time. One impression stayed with me because it somewhat surprised me. I was struck at what […]
We rightfully respect whistleblowers in business. But there may be more corporate people than we think who are in fact willing to follow someone who does the right thing.
All the surveys say we’re in a crisis of trust. But which crisis? Is it one of morality, or of social engineering. We need both solutions, not either/or.
You can improve the odds of your advice being accepted, but it’s paradoxical; the best way to gain control is to give it up first, and just listen.