How Lexus Made a Customer for Life
Judy bought a Lexus; but that’s not what made her a lifetime fan, that’s just where it started.
Author Archive for: Charles H. Green
Entries by Charles H. Green
Are your company values important enough to fire people over?
Warning: Rant ahead. Odds are the company you work for will fire employees for serious criminal conduct. And maybe for sexual harassment, or BSIP (Behaving Stupidly In Public). But does your company fire people for VVs (values violations)? You know, values like respect and integrity (from Enron’s values list), or performance, innovation, progressive, and green values (from […]
TrustedAdvisor Associates Workshops & Events, Fall 2010
Join us this Fall at one or more of our 2010 TrustedAdvisor Associates events through globally accessed programs and webinars! Topics include the new Trusted Advisor Mastery Program! We hope you’ll be able to attend and look forward to seeing you! —————————— Mon. Nov. 15th Global Charles […]
How to Recover from Trust Lost: Part II
It is possible to recover lost trust; the key is acknowledgment.
Ava J. Abramowitz on Essentials of Negotiation (Trust Quotes #15)
Ava Abramowitz: a lawyer, architect, and mediator, serves up brilliant principles of negotiation that are valid for all services.
How To Recover from Trust Lost: Part I
Can you get back lost trust? How? And how long does it take?
Stewart’s and Colbert’s Joke is On the Media
The media can’t grasp the essential anti-media message of the Rally for Sanity.
TrustedAdvisor Associates Workshops & Events, Fall 2010
Join us this Fall at one or more of our 2010 TrustedAdvisor Associates events through globally accessed programs and webinars! Topics include "No Trust, No Team: Building Trust in a Virtual Setting," and the new Trusted Advisor Mastery Program! We hope you’ll be able to attend and look forward to seeing you! —————————— Mon. […]
Trust and Virtual Teams, and More
We are sharing two exciting invitations with you today, a FREE webinar on building trust in virtual teams, and an exciting new MASTERY program for building your own Trusted Advisor skills. We think everyone will find something of value here. NOV 1 – FREE – NO TRUST, NO TEAM: BUILDING TRUST IN A VIRTUAL ENVIRONMENT […]
Are Your Business Processes Destroying Trust in Your Business?
“Automation is sand in the social gearbox.” So says Axel Schultz at the end of a provocative blog on Customer Think called When the Social Media Bubble Burst. I think he’s more right on his ending line than he is on his title. Automation does have a way of gumming up the social works. I wrote a […]