Warning: Rant ahead. Odds are the company you work for will fire employees for serious criminal conduct. And maybe for sexual harassment, or BSIP (Behaving Stupidly In Public). But does your company fire people for VVs (values violations)? You know, values like respect and integrity (from Enron’s values list), or performance, innovation, progressive, and green values (from […]
Join us this Fall at one or more of our 2010 TrustedAdvisor Associates events through globally accessed programs and webinars! Topics include the new Trusted Advisor Mastery Program! We hope you’ll be able to attend and look forward to seeing you! —————————— Mon. Nov. 15th Global Charles […]
It is possible to recover lost trust; the key is acknowledgment.
Ava Abramowitz: a lawyer, architect, and mediator, serves up brilliant principles of negotiation that are valid for all services.
Can you get back lost trust? How? And how long does it take?
The media can’t grasp the essential anti-media message of the Rally for Sanity.
Join us this Fall at one or more of our 2010 TrustedAdvisor Associates events through globally accessed programs and webinars! Topics include "No Trust, No Team: Building Trust in a Virtual Setting," and the new Trusted Advisor Mastery Program! We hope you’ll be able to attend and look forward to seeing you! —————————— Mon. […]
We are sharing two exciting invitations with you today, a FREE webinar on building trust in virtual teams, and an exciting new MASTERY program for building your own Trusted Advisor skills. We think everyone will find something of value here. NOV 1 – FREE – NO TRUST, NO TEAM: BUILDING TRUST IN A VIRTUAL ENVIRONMENT […]
“Automation is sand in the social gearbox.” So says Axel Schultz at the end of a provocative blog on Customer Think called When the Social Media Bubble Burst. I think he’s more right on his ending line than he is on his title. Automation does have a way of gumming up the social works. I wrote a […]
You may have noticed a bit of a kerfuffle in the press recently around a company called RapLeaf, and their relationship to personal data on the internet. Briefly, they are one of the few data collectors who identify names. The Wall Street Journal reported on them under the title “A Web Pioneer Profiles Users by Name.” […]
You’ve graduated from Question Obsession 101. You’ve learned not to pepper clients with endless questions or craft that perfect “Keystone Arch Question” expecting miracles. You’re focusing on relationships, creating insights, and empowering clients. But have you fallen into the next trap? The Answer Trap. Many consultants who overcome question obsession swing to the opposite extreme, […]
Question Obsession: The Silent Sales KillerMay 6, 2025 - 5:00 pmHave you counted how many questions you ask in your typical client meeting? Do you find yourself carefully crafting the “perfect” question sequence before every sales call? Are your meeting notes filled with question frameworks rather than real insights? If so, you may be suffering from Question Obsession—a condition that’s quietly sabotaging your client relationships […]