Join us this Fall at one or more of our 2010 TrustedAdvisor Associates events in Livingston, NJ and through globally accessed webinars! Topics include "How Smart Companies Make the Sale" and " No Trust, No Team: Building Trust in a Virtual Setting." We hope you’ll be able to attend and look forward to seeing […]
Employee trust is usually measured by employee retention. Turns out, that is wildly out of date.
The debates over social media mirror past debates over technology; plus ca change…
Join us this Fall at one or more of our 2010 TrustedAdvisor Associates events in McLean, VA; Livingston, NJ; and through globally accessed webinars! Topics include "How Smart Companies Make the Sale." We hope you’ll be able to attend and look forward to seeing you! —————————— Tues. Oct. 26th Livingston, NJ […]
Earlier this week, I wrote about the critical role played in the Trust Equation by the factor of Self-Orientation. The brief version is: The biggest killer of trustworthiness is high self-orientation – a tendency to focus too much on ourselves. That’s the theory. Now let’s have fun with some examples. With a tip o’ the hat […]
When Maister, Galford and I wrote The Trusted Advisor in 2000 one of the more popular themes in the book was the Trust Equation. Where: TQ = Trustworthiness C = Credility R = Reliability I = Intimacy S = Self-Orientation And within that equation, the factor that has stirred the […]
Respect is a theme I run across in my work with trust. Many people say they want to be trusted. Yet they feel disrespected by those from whom they seek trust. In such cases, “they don’t trust me” quickly breaks down into “they behave disrespectfully toward me.” A desire morphs into a resentment. The unconscious implication is […]
Join us this Fall at one or more of our 2010 TrustedAdvisor Associates events in McLean, VA; Livingston, NJ; and through globally accessed webinars! Topics will include: "Building a Culture of Trust and Innovation" and "How Smart Companies Make the Sale." We hope you’ll be able to attend and look forward to seeing you! […]
To innovate, what’s the rigth mix of top down control, and horizontal collaboration?
Malcolm Gladwell channels Gil Scott-Heron; new social media are about as revolutionary as TV ads.