I was grocery shopping Saturday. It was 2PM, 96 degrees out – pretty hot for New Jersey – and I was in the checkout line. The cashier had started sliding my purchases through the register, when suddenly I noticed a bag left over from the customer before me. She had left and gone to her car. The woman […]
We’ve all read tales of corporate wrongdoing – think Bernie Madoff, Enron, LIBOR. In most cases, managers engaged in nefarious behavior, knowing they were doing wrong. There are a few cases where the miscreant could plausibly argue ignorance, or good intentions – Martha Stewart, perhaps. But a recent courtroom defense by Standard & Poors in […]
We should all do the right thing. Yet the wrong thing often gets done. Indeed, you can’t always trust everyone to do the right thing. And so we have evolved enforcement mechanisms – laws, guidelines, agreements, protocols, commandments. Frequently, those mechanisms depend on some form of auditing – pop quizzes, random drug testing, probable cause. And […]
My last three posts – here, and here, and here – were about why we don’t trust companies. To review the bidding, I’ve said it’s because: Trust is predominantly personal in nature – a fact most companies don’t recognize Corporate missions, motives and mindsets are all tainted by zero-sum, competitive ideologies Trust requires risk, while companies abhor risk. Stripped down […]
This is the third in a four-part series about why we don’t trust companies. The final post will offer solutions. In the first and second posts, I said trust in companies is so low because companies don’t understand the personal nature of trust, and because they hold various beliefs that seem at odds with trust. Call those drivers “ignorance” […]
Yesterday I wrote about three fundamental reasons that most companies aren’t trusted: trust is mainly personal, most companies don’t understand trust, and they make bad choices of tools to enhance trust. Let’s call that Level I of the Corporate Book of Being Trusted. Now let’s look at Level II. Most companies, even if they do reasonably well […]
People don’t trust companies very much. Sure, we trust some companies more than others, and sometimes we trust them more than government (sometimes not), but when you think of someone you trust, a corporation tends not to come first to mind. There are three simple, powerful, obvious reasons for this – every one of which […]
Every age has its fads and fashions. Some of them hold up over time – competitive strategy, business process re-engineering, quality circles. Applying neuroscience to business, I suggest, will not be one of them. In Mark Twain’s classic Huckleberry Finn, there is a passage where Huck tries to explain to Jim that French people speak a different language. Jim […]
In college, I majored in philosophy. I underlined all the important parts in my texbooks – the hard, the empirical, the deductive, the categorical. I underlined about half of each book. What I skipped over were the soft and squishy parts: know thyself, be virtuous, metaphysics, that kind of thing. Years later I deigned to […]
One of the more frequent comments I get in talking about being a trusted advisor is this: “We’d love to practice all the things you talk about, Charlie, we agree with them all. But, we just don’t have the luxury of the kind of time it takes to get there. There are too many other […]