I’m Just a Soul Whose Intentions Are Good
Being trusted is only partly a function of good intentions; it also requires action.
Why People Don’t Trust Trust
The biggeest reasons people are hesitant to trust boil down to their views of human nature--and are mistaken.
Learnings from the Used Car Salesman
Used car salesmen remind us that intent matters more then words and behaviors.
Soliciting Customer Service Feedback: Motives Matter
Bad motives can ruin customer feedback analysis--and a whole lot more.