Don’t Manage My Expectations
"An expectation is a pre-meditated resentment." So goes one interesting saying aimed at managing our own expectations. But what about managing others' expectations of us? Have you ever done a small…
DON’T Always Exceed Expectations
Many of us go around repeating a mantra that we think is self-evidently correct: Under-promise and over-deliver, we say. Always exceed expectations. There is a website ExceedAllExpectations. Another website, HowTo.gov, tells governmental…