The Path of Redemption Leads to Trust
The idea of redemption has to do with changed perspective, and it greatly helps relationships–not just religious ones either.
The ROI of Business Friendships
Karen Salmansohn publishes a “Be Happy Dammit Tips” Newsletter. She quotes some fascinating statistics about the value of business friendships. For example: – People with a best friend at work are seven times more likely to be engaged in their work. – Close friendships at work boost employee satisfaction by nearly 50%. – People with […]
The Trouble with Buying Processes
Too many business processes aim for predictive efficiency, and get ho-hum effectiveness.
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THE TRUSTED ADVISOR FIELDBOOK
The pragmatic, field-oriented follow-on to the classic The Trusted Advisor. Green and Howe go deep into the how-to’s of trusted business relationships—loaded with stories, exercises, tips and tricks, and deeply practical advice.
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TRUST-BASED SELLING
“Sales” and “Trust” rarely inhabit the same sentence. Customers fear being “sold” — they suspect sellers have only their own interests at heart. Is this a built-in conflict? Or can sellers serve buyers’ interests and their own as well? The solution is simple to state, hard to live—and totally worth the effort.
THE TRUSTED ADVISOR
This classic book explores the paradigm of trust through the filter of professional services. It is a blend of thought and practice, clear ideas and practical suggestions, and it has found a place on many professionals’ working bookshelves.