July Carnival of Trust is Up!
The July Carnival of Trust is now up for your reading (and viewing, and listening) pleasure. The Carnival is hosted this month by Adrian Dayton, who somehow lives the schizophrenic life of a lawyer who is social-media savvy. And his Carnival shows it. He comes up with some doozy negative examples of trust. I love […]
Arguing Rationally to the Irrational
How do companies navigate the circular logic of convincing irrational people by appeal to rational logic?
The Boston Consulting Group Caused the Recession
A (slightly) tongue in cheek explanation for how strategy and business process reengineering have had some negative consequences on the global economy.
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Build deeper trust with your clients and colleagues
THE TRUSTED ADVISOR FIELDBOOK
The pragmatic, field-oriented follow-on to the classic The Trusted Advisor. Green and Howe go deep into the how-to’s of trusted business relationships—loaded with stories, exercises, tips and tricks, and deeply practical advice.
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TRUST-BASED SELLING
“Sales” and “Trust” rarely inhabit the same sentence. Customers fear being “sold” — they suspect sellers have only their own interests at heart. Is this a built-in conflict? Or can sellers serve buyers’ interests and their own as well? The solution is simple to state, hard to live—and totally worth the effort.
THE TRUSTED ADVISOR
This classic book explores the paradigm of trust through the filter of professional services. It is a blend of thought and practice, clear ideas and practical suggestions, and it has found a place on many professionals’ working bookshelves.