The Difference Between Wrong and Illegal
Do you know the difference between a wrong action and an illegal action? If you don’t, you are not alone. But neither are you to be trusted. The Valukas Report The Valukas Report was commissioned by a US court to determine the causes of Lehman’s bankruptcy. Made public last week, it has caused a bit of stir in […]
Becoming a Trusted Advisor Program: New York, April 22-23
It has been a few months since we last saw each other for the Trust Summit this past fall with Chris Brogan, Julien Smith, David Maister and myself. I wanted you to be the first to know about a new workshop we at Trusted Advisor Associates are holding in New York. It’s about what it […]
The Trust Reader Volume 4
Greetings, and welcome to this month’s ebook, Volume 4 of the TrustReader. The TrustReader series announces the publication of new articles on the Trusted Advisor website. This month, we delve into the concept of what effects over-measurement and value can have on a business. From the most recent Olympics, contest shows, and more we seem […]
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THE TRUSTED ADVISOR FIELDBOOK
The pragmatic, field-oriented follow-on to the classic The Trusted Advisor. Green and Howe go deep into the how-to’s of trusted business relationships—loaded with stories, exercises, tips and tricks, and deeply practical advice.
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TRUST-BASED SELLING
“Sales” and “Trust” rarely inhabit the same sentence. Customers fear being “sold” — they suspect sellers have only their own interests at heart. Is this a built-in conflict? Or can sellers serve buyers’ interests and their own as well? The solution is simple to state, hard to live—and totally worth the effort.
THE TRUSTED ADVISOR
This classic book explores the paradigm of trust through the filter of professional services. It is a blend of thought and practice, clear ideas and practical suggestions, and it has found a place on many professionals’ working bookshelves.