Impeccability vs. Perfection: Who’s Got Your Back?
At first glance, the difference between Impeccability and Perfection is slight. Taking a closer look, they are very different characters, each with a profoundly different impact when it comes to building trust. Here’s the punch line, delivered by a recovering perfectionist: Impeccability is your friend; Perfection is not. A Character Study: Perfection vs. Impeccability Let’s […]
Robert Porter Lynch on Trust, Innovation and Performance (Trust Quotes #2)
Trust Quotes interview series: How trust drives organizational effectiveness and innovation.
What a Trust-based Company Looks Like
PSA Healthcare is a fine example of what can done when trust is a key core value.
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THE TRUSTED ADVISOR FIELDBOOK
The pragmatic, field-oriented follow-on to the classic The Trusted Advisor. Green and Howe go deep into the how-to’s of trusted business relationships—loaded with stories, exercises, tips and tricks, and deeply practical advice.
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TRUST-BASED SELLING
“Sales” and “Trust” rarely inhabit the same sentence. Customers fear being “sold” — they suspect sellers have only their own interests at heart. Is this a built-in conflict? Or can sellers serve buyers’ interests and their own as well? The solution is simple to state, hard to live—and totally worth the effort.
THE TRUSTED ADVISOR
This classic book explores the paradigm of trust through the filter of professional services. It is a blend of thought and practice, clear ideas and practical suggestions, and it has found a place on many professionals’ working bookshelves.