Greetings, and welcome to this month’s ebook, Volume 4 of the TrustReader. The TrustReader series announces the publication of new articles on the Trusted Advisor website. This month, we delve into the concept of what effects over-measurement and value can have on a business. From the most recent Olympics, contest shows, and more we seem to be knee-deep in rating systems. But is it possible that the ever-growing need to rank our business practices and relationships can in fact be a deterrent?
In this edition of the Trust Reader Volume 4 we feature:
- Metrics: Over-measuring Our Way to Management
- Why Value Propositions are Overrated
- The Point of Listening is Not What You Hear, But the Listening Itself
I welcome your comments, and hope your entry into Spring is as welcome as the warmer weather.