Abuse of Trust: Anatomy of a Breakdown
From this blogpost’s title, you’re probably assuming this is about the BP oil spill, or the SEC’s settlement with Goldman Sachs, the recent financial legislation, or a new perspective on Bernie Madoff. Instead, I want to shine a flashlight on l’affaire Sherrod. From a trust perspective. For those of you outside the US, the bare […]
Upcoming Events 7/23/10
Another weekly event update; hope you can join us for some of the programs listed below. ALL of our early bird registration for our September program "Being a Trusted Advisor: Walking the Talk" have been filled–don’t get left behind though, we still have seats open at our regular pricing. Join Us! —— Thurs. July 29th […]
Everyday Empathy
I write about empathy a lot on these pages because it can’t be emphasized enough as a critical skill in business—and one that’s missing from most business interactions (See “The Great Empathy Famine”). Today’s blog provides some specific tips for how to make empathy commonly practiced instead of commonly absent. Empathy is the Life Blood […]
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THE TRUSTED ADVISOR FIELDBOOK
The pragmatic, field-oriented follow-on to the classic The Trusted Advisor. Green and Howe go deep into the how-to’s of trusted business relationships—loaded with stories, exercises, tips and tricks, and deeply practical advice.
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TRUST-BASED SELLING
“Sales” and “Trust” rarely inhabit the same sentence. Customers fear being “sold” — they suspect sellers have only their own interests at heart. Is this a built-in conflict? Or can sellers serve buyers’ interests and their own as well? The solution is simple to state, hard to live—and totally worth the effort.
THE TRUSTED ADVISOR
This classic book explores the paradigm of trust through the filter of professional services. It is a blend of thought and practice, clear ideas and practical suggestions, and it has found a place on many professionals’ working bookshelves.