Take My Gift Card–Please: A Trust Moment in the Restaurant Business
I seldom get to deal in up-beat stories. At the heart of my practice in financial litigation and disputes lie the predations of the white-collar malefactors, abusing their roles of public and private trust in ways of questionable legality and dubious ethics and morals. So I was recently pleased to be on the receiving end […]
Rachel Maddow Live: Don’t Ask, Don’t Tell Repeal
I had the pleasure last night of seeing Rachel Maddow broadcasting her MSNBC show live from the 92nd Street Y in New York. A lot of themes were hit, but one—the repeal of Don’t Ask Don’t Tell—was particularly striking. The Appetizers: Nouriel Roubini, Matt Taibbi As usual, the themes du jour were served up. Nouriel […]
Are You Just Selling a For Sale Sign?
Kierkegaard described philosophy as, “You see a sale sign in a store window. You go in, but find it is only the sign that is for sale.” I sometimes feel that way in our increasingly online world. I got a notification that I had a new twitter follower—let’s just call him Mr. X. I usually […]
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THE TRUSTED ADVISOR FIELDBOOK
The pragmatic, field-oriented follow-on to the classic The Trusted Advisor. Green and Howe go deep into the how-to’s of trusted business relationships—loaded with stories, exercises, tips and tricks, and deeply practical advice.
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TRUST-BASED SELLING
“Sales” and “Trust” rarely inhabit the same sentence. Customers fear being “sold” — they suspect sellers have only their own interests at heart. Is this a built-in conflict? Or can sellers serve buyers’ interests and their own as well? The solution is simple to state, hard to live—and totally worth the effort.
THE TRUSTED ADVISOR
This classic book explores the paradigm of trust through the filter of professional services. It is a blend of thought and practice, clear ideas and practical suggestions, and it has found a place on many professionals’ working bookshelves.