The July Trust Matters Review
Mary C Shaeffer reminds us that feeling uncomfortable when you give an employee bad news is about you, and that what they need is what you should be focused on. Which is to say, it’s not about you. Read for some very practical advice and a good head-straightening. Ian Brodie walks us step by step […]
Speech-to-Text: My Killer Apps Part 2
I never liked podcasts. I can read five times faster than I can listen to someone talk; thank god for transcripts. And while I type over 100 words per minute, there’s no way I can type as fast as I can talk. So it seems obvious: the killer app combines talking-as-input with reading-as-output. Which is […]
Zooming In on 9 New Trust Tips
We’re lighting up the twittersphere with a series of daily Trust Tips, counting down the work days until our upcoming book, “The Trusted Advisor Fieldbook: A Comprehensive Toolkit for Leading with Trust” is released–October 31, by Wylie Books. The Trust Tips are concise, practical, and free. They’re published every Monday through Friday, providing easy-to-implement ways to […]
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THE TRUSTED ADVISOR FIELDBOOK
The pragmatic, field-oriented follow-on to the classic The Trusted Advisor. Green and Howe go deep into the how-to’s of trusted business relationships—loaded with stories, exercises, tips and tricks, and deeply practical advice.
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TRUST-BASED SELLING
“Sales” and “Trust” rarely inhabit the same sentence. Customers fear being “sold” — they suspect sellers have only their own interests at heart. Is this a built-in conflict? Or can sellers serve buyers’ interests and their own as well? The solution is simple to state, hard to live—and totally worth the effort.
THE TRUSTED ADVISOR
This classic book explores the paradigm of trust through the filter of professional services. It is a blend of thought and practice, clear ideas and practical suggestions, and it has found a place on many professionals’ working bookshelves.