Three-Word Tort Reform: Common Sense
I confess: I’m not one to read directions. Ever. But while hanging a mirror recently I happened to glance at the instructions on the back of the OOK package for picture wire (Will not fray! Will not rust!). I saw the best instructions ever: Use Common Sense when hanging your pictures. So simple. So elegant. […]
Advertising on Trust Matters Blog?
I’d like some readers’ advice. I received the following email: Hello! I’m contacting you on behalf of a client who is interested in making a contribution to help support your site in exchange for a simple contextual link of a word or phrase somewhere within trustedadvisor.com Let me know if you offer these types of […]
Six Risks You Should Take to Build Trust
We’re pleased to announce the release of our latest eBook: Six Risks You Should Take to Build Trust. It’s the third in the new Trusted Advisor Fieldbook series by Charles H. Green and Andrea P. Howe. Each eBook provides a snapshot of content from The Trusted Advisor Fieldbook, which is jam-packed with practical, hands-on strategies […]
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THE TRUSTED ADVISOR FIELDBOOK
The pragmatic, field-oriented follow-on to the classic The Trusted Advisor. Green and Howe go deep into the how-to’s of trusted business relationships—loaded with stories, exercises, tips and tricks, and deeply practical advice.
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TRUST-BASED SELLING
“Sales” and “Trust” rarely inhabit the same sentence. Customers fear being “sold” — they suspect sellers have only their own interests at heart. Is this a built-in conflict? Or can sellers serve buyers’ interests and their own as well? The solution is simple to state, hard to live—and totally worth the effort.
THE TRUSTED ADVISOR
This classic book explores the paradigm of trust through the filter of professional services. It is a blend of thought and practice, clear ideas and practical suggestions, and it has found a place on many professionals’ working bookshelves.