Real People, Real Trust: A Learning Consultant’s Approach to Leadership
Heber Sambucetti is a senior learning consultant with Accenture, working routinely with some of Accenture’s most seasoned executives. Find out what Heber sees as the distinguishing traits of a trusted advisor, and learn how he has successfully turned the most challenging relationships into prosperous ones. Foundations Heber (pronounced EH-ver) and I met in 2010 when I […]
How YOU Can Raise Trust in Your Organization
We’re pleased to announce the release of our latest eBook: People Behaving Badly: How YOU Can Raise Trust in Your Organization. It’s the fourth in the new Trusted Advisor Fieldbook series by Charles H. Green and Andrea P. Howe. Each eBook provides a snapshot of content from The Trusted Advisor Fieldbook, which is jam-packed with […]
In Netflix We Trust
This post is not about piling on Netflix (or its new spin off, Quikster). You can read elsewhere about the movie rental company’s bad decisions, their business prospects, or—more entertainingly—their Twitter handle being owned by a ‘Pot-smoking Elmo.” Ditto for parsing Netflix CEO Reed Hastings’ apology. What I want to talk about is: How Fast […]
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THE TRUSTED ADVISOR FIELDBOOK
The pragmatic, field-oriented follow-on to the classic The Trusted Advisor. Green and Howe go deep into the how-to’s of trusted business relationships—loaded with stories, exercises, tips and tricks, and deeply practical advice.
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TRUST-BASED SELLING
“Sales” and “Trust” rarely inhabit the same sentence. Customers fear being “sold” — they suspect sellers have only their own interests at heart. Is this a built-in conflict? Or can sellers serve buyers’ interests and their own as well? The solution is simple to state, hard to live—and totally worth the effort.
THE TRUSTED ADVISOR
This classic book explores the paradigm of trust through the filter of professional services. It is a blend of thought and practice, clear ideas and practical suggestions, and it has found a place on many professionals’ working bookshelves.