Legal + Innovation = Matt Homann
Charlie Green and I were recently interviewed by Matt Homann of LexThink and the [non]billable hour blog on the subject of trust and the legal profession. Among other things, Matt wanted to know how lawyers can deal with difficult clients (is firing inevitable) and how to embrace non-traditional pricing models. Rebel with a Cause Matt joins Mike […]
Stupid Crazy Trust
Sometimes I get annoyed. Usually, that means I’m thinking like an idiot. Sometimes, however, it produces useful ideas. Lately I’m annoyed by the constant repetition of a myth about trust. You know this one: “Trust takes a long time to create, but only a moment to destroy.” There’s no need to name names here, but […]
Book and Speech Reviews from the Twin Cities
Last week I had the pleasure of speaking in Minneapolis at the annual meeting of the Twin Cities Compensation Network about trust-based relationships from an HR perspective. They were also kind enough to buy a few copies of The Trusted Advisor Fieldbook. Today Ann Bares has a blogpost – Trust and the Compensation Professional – […]
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THE TRUSTED ADVISOR FIELDBOOK
The pragmatic, field-oriented follow-on to the classic The Trusted Advisor. Green and Howe go deep into the how-to’s of trusted business relationships—loaded with stories, exercises, tips and tricks, and deeply practical advice.
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TRUST-BASED SELLING
“Sales” and “Trust” rarely inhabit the same sentence. Customers fear being “sold” — they suspect sellers have only their own interests at heart. Is this a built-in conflict? Or can sellers serve buyers’ interests and their own as well? The solution is simple to state, hard to live—and totally worth the effort.
THE TRUSTED ADVISOR
This classic book explores the paradigm of trust through the filter of professional services. It is a blend of thought and practice, clear ideas and practical suggestions, and it has found a place on many professionals’ working bookshelves.