A Tale of Two Transactors
Some of our economic behaviors look distressingly like a shakedown.
Author Archive for: Charles H. Green
Entries by Charles H. Green
When Empathy’s Not Enough
Empathy is generally considered a virtue. But is it enough? And if it’s fake, is it too much?
Trust Summit Oct 23: More Details
Dear Trust Matters readers: Normally at this time of the month we send out an ebook—either a new set of articles, or selections from the Trust Matters blog. This month is a little different. On October 23rd, I’m participating in a Trust Summit—a breakfast meeting-cum-panel discussion with four leading voices on the subject of trust […]
A Client for 50 Years
How do you get long-lasting, repeating, long-term clients? Like for 50 years? It’s simple.
Is Recessionary Thinking Killing Off Your Green Shoots?
I belong to a group of peers; we meet semi-monthly to discuss whatever business issues we see. Lately, we’re seeing a theme emerge. Most businesses been operating under stressful circumstances for at least the last 12 months. For most organizations, profits were down (or non-existent), resulting in considerable price/service pressure from clients/buyers/customers. So it’s not […]
Trust Summit, Friday October 23, 2009 at the Harvard Club in New York City
On Friday October 23, 2009 at the Harvard Club in New York City, Chris Brogan and Julien Smith, co-authors of the New York Times bestselling book Trust Agents: Using the Web to Build Influence, Improve Reputation and Earn Trust, along with David Maister and Charles H. Green, co-authors (with Rob Galford) of the business classic […]
Trust Summit: October 23, New York City
Invitation to an event featuring four thought leaders in trust.
Charles Green on CNBC and BusinessWeek.com This Week
Charles H. Green on CNBC, and in BusinessWeek.com and RainToday.com this week
The Power of Shame to Fix Low Trust
Most recommendations for improving business trust are institutional, and very expensive. Shame is a lot cheaper, and in some ways more effective.
October Carnival of Trust is Now Being Served
The Carnival of Trust for October, 2009 is now up, and it’s worth visiting.