Dear Trust Matters readers: Normally at this time of the month we send out an ebook—either a new set of articles, or selections from the Trust Matters blog. This month is a little different. On October 23rd, I’m participating in a Trust Summit—a breakfast meeting-cum-panel discussion with four leading voices on the subject of trust […]
How do you get long-lasting, repeating, long-term clients? Like for 50 years? It’s simple.
I belong to a group of peers; we meet semi-monthly to discuss whatever business issues we see. Lately, we’re seeing a theme emerge. Most businesses been operating under stressful circumstances for at least the last 12 months. For most organizations, profits were down (or non-existent), resulting in considerable price/service pressure from clients/buyers/customers. So it’s not […]
On Friday October 23, 2009 at the Harvard Club in New York City, Chris Brogan and Julien Smith, co-authors of the New York Times bestselling book Trust Agents: Using the Web to Build Influence, Improve Reputation and Earn Trust, along with David Maister and Charles H. Green, co-authors (with Rob Galford) of the business classic […]
Invitation to an event featuring four thought leaders in trust.
Charles H. Green on CNBC, and in BusinessWeek.com and RainToday.com this week
Most recommendations for improving business trust are institutional, and very expensive. Shame is a lot cheaper, and in some ways more effective.
The Carnival of Trust for October, 2009 is now up, and it’s worth visiting.
You don’t have to be woo-woo to appreciate the extraordinary ripples that connections engender.
What’s behind our desire to digitally represent analog reality; is it control freak management?