Dear Trust Matters readers:
Normally at this time of the month we send out an ebook—either a new set of articles, or selections from the Trust Matters blog.
This month is a little different. On October 23rd, I’m participating in a Trust Summit—a breakfast meeting-cum-panel discussion with four leading voices on the subject of trust in business. And this ebook contains a sampling of writings from all four of us.
Chris Brogan is co-author (with Julien Smith) of the current best-seller Trust Agents. Chris is white-hot on the lecture circuit and blogosphere, but he’s no flash in the pan. He’s in the Top 100 on Technorati. He’s a ten year veteran of using social media and both web and mobile technologies to build digital relationships for businesses, organizations, and individuals.
Julien Smith, Chris’s co-author on Trust Agents, is an author, consultant, and speaker who has been involved in online communities for over 15 years– from early BBSes and flashmobs to the social web as we know it today. He was one of the first podcasters, and among the first web personalities to cross over into broadcast radio. As one fan puts it, Julien “not only thinks outside the box, he puts his foot down and crushes it.”
Besides co-authoring The Trusted Advisor with Galford and me, David Maister has written a host of books, including Practice What You Preach, True Professionalism, and Managing the Professional Services Firm. Known as the guru of professional services, David has been a generous guide and mentor to me in my own career.