Being Right is Vastly Overrated: Part I
Listening is more right than winning the argument
Charles H. Green is founder and CEO of Trusted Advisor Associates LLC; read more about Charlie at http://trustedadvisor.com/cgreen/You can follow him on twitter @CharlesHGreen
Listening is more right than winning the argument
What does a photographic collaborative experiment have to do with morality in business? Plenty
There have been some powerful Senate Hearings: Watergate, McCarthy. Will the Goldman Hearings be so big? And which moment is iconic?
David Gebler is a thought leader, speaker and seminar leader on the subject of ethics in business. Trained as a lawyer, David is a Senior Lecturer at Suffolk University where he teaches Business Ethics and sits on the International Advisory Board of the Graduate Program in Ethics and Public Policy; he is also a principal […]
What’s the opposite of collateral damage? Collateral benefit; and it’s a helluva good business model.
The other day I was in one of the Apple Stores. The hinge had broken on my MacBook Air, which meant the top of the computer, the screen part, had to be replaced. It was to be done for free, which I love about Apple. The store was crowded; I asked the young lady salesperson […]
The stock market called the recovery 12 months ago. The GDP is now rebounding. It certainly looks like a recovery. And if it looks like a recovery, quacks like a recovery, and walks like a recovery—well, you know the rest, and it might not be too soon to think about how your firm is positioning itself to […]
Chris Brogan needs no introduction to some TrustMatters readers. Some of you caught him at the Trust Summit last fall; Others may never have heard of him. I’m about to do the second group a huge favor. Chris is co-author (with Julien Smith) of Trust Agents, CEO of New Marketing Labs and an active speaker and blogger. […]
Doing good doesn’t always mean doing well; how to think about the relationship between ethics and profitability when the odds favor the bad.
The SEC chose the right charge to pursue–failure to disclose, which when done in the non-legal world we call lying.
We often think of establishing trust in business relationships in sales-related roles. For instance, if I have a product or service, I will tell you how my industry knowledge and credentials will make it clear I am the person you should buy from. In short, you can trust me. I know everything there is to […]
Trust is complicated in many aspects of our daily lives; by comparison, trust in business seems relatively straightforward. Or is it? While personal trust involves emotional and relational complexities, trust in business is not necessarily uncomplicated. It involves navigating ethical dilemmas, managing diverse relationships, adapting to cultural differences, and maintaining transparency—all of which require careful attention […]