My Client is a Jerk: Three Keys to Transforming Relationships Gone Bad
If you think your client is a jerk…you may have it backwards.
Author Archive for: Charles H. Green
Entries by Charles H. Green
Trusted Transactions – Credit Card Processing
Trust pays off even in commodity businesses like card processing.
Who Should You Trust on Trust in Business: Yankelovich or Fortune?
Who do you trust when it comes to measuring trust?
Call for Submissions For the Carnival of Trust
I’m starting a blog carnival on the subject of trust, and wanted to make sure you were aware of it. As you may know, it’s a subject near and dear to my heart. I believe trust is an increasingly important element in a business world and a society that is becoming more dependent on connections, […]
Are You a Trusted Advisor?
What it means–and doesn’t mean–to be a trusted advisor?
Yesterday’s Post, Spam Filters, and the Industry-That-Shall-not-be-Named
trust pharma pharmaceutical
How the Pharmaceutical Industry Can Increase Trust
Pharma treats ethical issues differently; and it shows in customer relationships
Insurance Fraud, Short-Selling and Why You Can’t Trust Stock Analysts
In some industries we are inured to fraud; we shouldn’t take it.
Does Business Squeeze the Poor?
Is business neutral with regard to the poor? Or is it anti-poor?
Hostage Negotiation – Lessons for Selling, Customer Service and Business Relationships
How we hold ourselves hostage, and destroy sales and relationships by so doing.