Hostage Negotiation – Lessons for Selling, Customer Service and Business Relationships
How we hold ourselves hostage, and destroy sales and relationships by so doing.
Author Archive for: Charles H. Green
Entries by Charles H. Green
Why Hugh Hefner Likes the No Asshole Rule
trust victim blame responsibilty
Trust Tip 57: Don’t “Handle” Objections
trust sales selling objection handling
Rethinking Commerce
trust commerce competition Thull Era 3
The April Top 5
The most popular post in April was actually from late March. Perhaps because many people hope to be… 1. Working and Feeling Good – it seems that being happy at work is much like being happy in a marriage, and that it has less to do with your paycheck than one might think…. 2. The […]
Dewey, Cheatham and Howe
trust law legal lawyer billing ethics padding consulting
Corporate Fear and Performance Anxiety
trust fear management listening empathy responsibility
Rational Business-Think: Myth or Rumor?
trust rational thinking emotional intelligence business
Attitudinal Service
service trust attitude behavior belief values
Peter Jennings, Noam Chomsky, and the Piraha
trust humility values change culture honesty