It was five months ago, but I remember it like yesterday.
I had given a speech for an important Fortune 500 client. The event had about 300 attendees, and I was one of several speakers.
The person preceding me overran his time, cutting 15 minutes into mine. That is rude to other speakers, and to the audience, who have the right to view an agenda as a promise. I never do that to others, and don’t like it when someone does it to me.
I let it throw me off a bit; I didn’t give my worst speech, but it wasn’t my best either. This bothered me for the next two days.
A Turnaround Impression
Until, that is, I received a card in the mail. It was from my client’s senior-most person in attendance, the host of the meeting I’d attended. The card was hand-written, and clearly written by him (at least, that’s what I think).
It was personalized, gracious, and thoughtful. If it was scripted, my compliments to the staff writer, because it felt very genuine to me. I was floored.
3 Minutes to Impact
It can’t have taken my client more than 2 minutes to write the card, perhaps less—though clearly he’d given it more than a moment’s thought. Let’s say he gave it a minute. That’s a lot of thought; and yet only a grand total of 3 minutes.
And remember, this was a client, sending me, the speaker/consultant a thank you note—I should be the one sending it to him!
Again—I was floored. And very touched.
Can You Find 3 Minutes Per Week?
How often do you encounter opportunities to send someone a note? Let’s be conservative and say once a week. At once a week, that feels like a pretty special event—there are only 50 or so per year.
That’s about one-tenth of one percent of your weekly time. What other three minute weekly activity could generate that kind of personal impact, make somebody’s day, reach out and touch someone so powerfully?
You Can’t Write an Insincere Note
And don’t tell me it’s insincere. I defy you to sit down and write a thoughtful thank you note to a business connection and tell me you did it with a greedy scowl. I don’t believe you’re that cynical (and I don’t even know you!). And if you’re sincere, then the odds are very good indeed that your sincerity will come through.
I used to get occasional handwritten notes from the folks at Continental Airlines’ One Pass organization. Were those notes part of an organized plan? You bet. But insincere? No way—someone sat down and hand-wrote a note to me; that is an act of respect, and I felt it. Are you listening, United?
Try it. Plan on writing a 3-minute note to someone next week. Who will be the lucky recipient? And how will you feel about it?
Write and tell me—I’d like to hear about it.